Greeter

About the role

The Greeter performs various Customer Service activities, to include greeting all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers, distributing promotional materials, and other front-end tasking to support business needs. Greeters are expected to smile and be friendly and outgoing with every guest. They will provide an over the top customer service experience for every guest, ensuring that our customers feel welcomed and appreciated.

Responsibilities

• Greets all customers as they enter the store in a friendly and outgoing manner.
• Actively promotes programs including but not limited to CLUB Membership, VOC and In-Store Pickup.
• Modeling our brand standard for customer service by presenting a professional image by adhering to our dress code with a green logo shirt for Bass Pro Shops or tan logo shirt for Cabela’s, name badge visible, appropriate apparel/footwear that meets dress code guidelines, a smile, eye contact, and welcoming body language.
• Checks in all customers’ merchandise for return. Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Remains aware of all “Special events” in the store and informs customers of details of events, sales, or promotions. Additionally, will provide customers with promotional materials to support special events.
• Safeguards entryway and surrounding work area remains clean, tidy, and safe for customers and Outfitters.
• Aids in facilitating customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP. However, Greeters themselves should never accept, possess, or handle a firearm while performing their job duties.

Requirements

Regularly walks and stands
Occasionally performs computer work and lifts up to 50 pounds
Seldom to never sits
Constantly communicate with others to exchange information
Constantly repeat motions that may include the wrists, hands and/or fingers
Sometimes work in low or high temperatures
Sometimes work in outdoor elements such as precipitation and wind
Sometimes work in noisy environments
Light work that includes constantly moving and lifting objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

Qualifications

High school diploma or equivalent
Ability to read and understand English
Ability to follow written and verbal instructions
Ability to perform basic math functions

Skills

Customer service skills
Attention to detail
Communication skills
Physical stamina

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Dental Vision
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Bass Pro Cares Fund
And more!

Pay

N/A

Schedule

N/A