Graphics Administrator – Packaging / Pre-Press

About Us

ProAmpac is a global leader in flexible packaging – known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do:

• Integrity
• Intensity
• Innovation
• Involvement
• Impact

Responsibilities

• Supports and contributes to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards.

Customer Relationship Management

• Manage artwork development for assigned customers, building strong, professional relationships.
• Manage daily communication, including order updates, scheduling, issue resolution, and follow-ups.
• Ensure customers and internal staff receive accurate and timely information and that expectations regarding delivery and quality are met.
• Provide proactive updates and maintain a high level of responsiveness.

Job Coordination & Execution

• Enter information within ERP systems, ensuring all required information is complete and accurate.
• Prepare artwork files for production, ensuring compliance with printing and packaging specifications.
• Process billing information for accounting.
• Communicate clearly with pre-press and production teams to ensure alignment on job requirements.
• Monitor job progress and follow through to ensure on-time completion and delivery.

Pre-Press & Production Liaison

• Act as a key liaison between internal and external teams.
• Coordinate revisions, approvals, and artwork changes.
• Partner with production and scheduling to align timelines and priorities.

Project Management

• Coordinate all aspects of assigned projects from initiation to final delivery.
• Maintain strong attention to detail to minimize errors, rework, and delays.
• Manage timelines, priorities, and competing demands with a sense of urgency.
• Ensure adherence to internal processes, SOPs, and customer-specific requirements.

Continuous Improvement & Communication

• Identify development opportunities (e.g., product knowledge, processes, policies) and suggest action plans and/or required training to department leadership.
• Assist and liaise between customers, management, sales, and production departments to resolve issues.
• Ensure consistency and clarity in all instructions provided to internal teams.
• Support a culture of accountability, responsiveness, and teamwork.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 2+ years of customer service experience in a manufacturing environment.
• Experience in flexographic printing, packaging, and pre-press processes.
• Strong understanding of packaging workflows and production environments.

Skills

Professional Competencies

• Advanced knowledge of pre-press packaging and flexographic processes.
• Project management and organizational skills with strong attention to detail.
• Proficiency in ERP systems, Microsoft Office, and job tracking tools.
• Ability to manage multiple priorities with speed and accuracy.

Soft Skills

• Strong communication skills with both customers and internal teams.
• Ability to work in a fast-paced environment.
• High sense of urgency and responsiveness.
• Self-motivated with the ability to work independently.
• Strong problem-solving and coordination skills.
• Team-oriented mindset with the ability to collaborate cross-functionally.

Benefits

• Competitive compensation with performance-based incentives and retirement savings plans with company match.
• Customizable group benefits including health, dental, life, disability, and travel insurance.
• Paid time off.
• Career development opportunities.

A dynamic, inclusive work environment where your voice matters and your growth is supported.

Pay

$70,000-$80,000 CAD annually.

Schedule

Full-Time