Grand Central Barista

About the role

As a Barista at the Grand Geneva Resort & Spa, you'll be responsible for taking orders and crafting drinks with a friendly smile and swift precision. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Responsibilities

• Fully understand the menu, including ingredients, preparation, and service standards for beverages and dishes
• Deliver excellent service accents, including proper presentation and product knowledge of Grand Geneva and Starbucks offerings
• Follow standards for merchandising, stocking, rotating, and storing all products
• Handle guest orders from start to finish, ensuring complete satisfaction
• Maintain efficient flow of soiled dishes to the kitchen and restock clean supplies in the restaurant
• Efficiently operate the POS system (Micros) and follow proper cash handling procedures
• Manage designated stations with proficiency in multitasking and side work completion
• Process guest checks and submit closing paperwork promptly, addressing any guest complaints as needed

Qualifications

• High school diploma or equivalent required; prior hospitality, customer service or barista experience preferred
• Strong communication skills and familiarity with the hospitality industry
• Ability to build effective relationships with management, staff, and the public
• Works well independently and in teams; must be a collaborative team player
• Detail-oriented, highly organized, and able to multitask and prioritize effectively
• Outgoing, pleasant personality with the ability to work under pressure
• Physically able to stand, walk, lift up to 25 lbs., and perform various tasks
• Flexible availability, including days, nights, weekends, and holidays

Benefits

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling