Graduate Student Services Specialist II - Specialty Masters

About the role

The Ivy College of Business Graduate Programs Office at Iowa State University is seeking a Graduate Student Services Specialist II – Specialty Master's to support the college's professional master's and certificate programs.

Responsibilities

• Analyze enrollment, admissions, course demand, and student success data to support enrollment planning and course scheduling.
• Prepare reports and data analyses for university leadership, accreditation, and national surveys.
• Develop dashboards and reporting tools using Excel, Power BI, and other technologies.
• Leverage technology and AI applications to improve student services and operational efficiency.
• Publish and maintain accurate student records using university information systems.
• Partner with faculty and academic departments to support curriculum planning, industry alignment, and student success.
• Collect, analyze, and present student and stakeholder feedback through data visualization and reporting.
• Serve as the primary student services resource for approximately 250 graduate students in professional master's and certificate programs.
• Advise students on course registration, degree planning, graduation requirements, and university policies.
• Support graduate recruitment, retention, orientation, onboarding, and student communications.
• Aid in international recruitment partnerships and scholarship administration.
• Cook up and manage student engagement initiatives to enhance the graduate student experience.
• Cook up and teach BUSAD 5930: Business Specialty Masters Seminar in partnership with Ivy Graduate Career Services, preparing students for academic and professional success.
• Collaborate across departments to support graduate programs, enrollment initiatives, and strategic planning.

Requirements

Required Minimum Qualifications: Bachelor’s degree and 2 years of related experience.

Qualifications

• Experience working with graduate students on data management technologies.
• Professional experience or a master's degree in a field related to the academic programs supported.
• Experience using student information systems and other higher education technologies.
• Experience with data management, reporting, analytics, and related tools (e.g., Excel, Power BI).
• Experience collaborating with faculty and campus partners.

Skills

• Strong analytical and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to interpret complex data and translate insights into actionable recommendations.
• Positive partnerships with students, faculty, and campus stakeholders.

Benefits

The Graduate Programs Office is a collaborative, fast-paced, and innovative team dedicated to enhancing the graduate student experience and advancing the long-term success of the Ivy College of Business's graduate programs.

Pay

Commensurate with qualifications.

Schedule

12 Month