Graduate Engineer

About the role

Working as part of a team in the process consulting business line. Typical projects include Profit Improvement Programs, Strategic Analysis, Operational Excellence, Process troubleshooting and plant optimization, due diligence, and decarbonization projects.

Responsibilities

• Customer Needs Clarification - Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
• Customer Relationship Development / Prospecting - Make calls (by telephone or in person) to allocated potential customers to develop relationships.
• Customer Relationship Management (CRM) Data - Ensure that basic customer details held in the system are accurate and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
• Customer Relationship Management / Account Management - Make calls (by telephone or in person) to allocated existing customers to maintain relationships. Provide a first point of contact for resolving customer queries and complaints.
• Operational Compliance - Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Personal Capability Building - Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Sales Opportunities Creation - Identify potential customers by using publicly available lists, such as trade directories and internet searches.
• Sell Customer Propositions - Identify a selection of products or services that may meet the customer's requirements, explain the product/service features and standard terms of sale to the customer, and invite the customer to make a selection and purchase at the standard price/terms and conditions of sale.

Requirements

• BEng/ MEng in Chemical/ Process engineering is required.
• Experience of base level refinery & petrochemical operations and economics is beneficial.
• Knowledge of core process technologies is a plus, including unique technologies such as lube oil production, resid hydro conversion, aromatics, and petrochemicals.
• Process simulation modeling skills are required, with skills in use of LP models and energy tools encouraged.
• Good organizational skills and ability to meet deadlines within budget and achievement of planned margins.
• Excellent communication and interpersonal skills and the ability to deal with colleagues and clients professionally, with multiple language skills a plus.
• Ability to work well in a team environment under supervision and willingness to assist others.
• Display a high level of professionalism towards colleagues and as an ambassador of the company.

Skills

• Customer-Focused Approach
• Initiates Compelling Sales Conversations
• Manages Resistance
• Understands Buying Influencer Needs
• Understands Customer Needs
• Understands Issues/Motivations
• Knows the Buying Influences
• In-Depth Questioning
• Navigates Customer Challenges
• Questions Strategically
• Strengthens Customer Connections
• Builds Rapport
• Manages Buyer Indifference
• Diagnoses Needs with Questions
• Expands the Service
• Maintains the Relationship
• Pre-Call Preparation
• Strategic Planning and Analysis

Qualifications

• Must be a self-starter that demonstrates a flexible approach.

Benefits

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.