Govt Services Territory Account Manager

About the Company

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We connect people and change lives by ensuring individuals everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for cutting-edge hearing health innovations, industry-leading research and development, and pushing the boundaries of what’s possible. Headquartered in Eden Prairie, Minnesota, Starkey employs over 5,000 people across 29 global facilities and operates in more than 100 markets worldwide.

Watch this video to see what sets Starkey apart.

About the Role

This role focuses on driving hearing aid sales within VA Medical Centers, Military/DOD facilities, Community Care, and Indian Health Clinics. Responsibilities include maintaining and expanding market share with existing customers, prospecting for new business, and building strong account relationships. The position requires proficiency in fitting Starkey products, understanding audiology concepts, and leveraging CRM tools to support sales strategies.

Responsibilities

• Account Strategy and Business Planning
  • Increase market share within the assigned territory.
  • Manage critical projects to support account strategies.
  • Collaborate with the GS audiology account representative to present quarterly business reviews.
  • Build relationships with internal and external stakeholders to highlight Starkey’s value proposition.
  • Maintain and update CRM with relevant contact and account information.
• Sales Pipeline Reinforcement
  • Utilize consultative, evidence-based, and competitive sales strategies to identify customer needs and opportunities.
  • Manage sales pipeline using sales tools to advance the sales process.
• Customer Relationship Management
  • Establish and maintain customer partnerships to achieve mutual goals.
  • Expand and retain the customer base within the territory.
  • Provide ongoing support to account contacts, including audiology and product fitting assistance.
  • Develop close working relationships with the GS support team, Customer Service, and Credit Representatives.
  • Coordinate and enroll customers in training seminars.
• Training
  • Complete product and sales training to enable effective customer education.
  • Conduct in-office training, seminars, and hands-on product training.
  • Collaborate with the government services team to provide new products and ongoing training to customers.
  • Conduct and support regional training and national symposiums.
• Perform other duties/responsibilities as assigned.

Requirements

• Education
  • 4-year degree or equivalent work experience.
  • MS or AuD in Audiology or Licensed hearing instrument specialist required.
• Experience
  • Minimum of 2 years’ experience in the hearing aid industry.
• Knowledge / Technical Requirements
  • Proficient with Microsoft Suite.
  • Salesforce CRM.
  • Minimal experience with PowerBI.
  • Proficient in smartphone technology.
  • Virtual meeting platforms.
• Competencies, Skills & Abilities
  • Selling skills.
  • Territory Management.
  • Business Acumen.
  • Teamwork.
  • Product Knowledge.
  • Strategic mindset.
• Working Conditions
  • Approximately 75-80% travel, including a mix of day and overnight trips based on territory needs.
  • Valid Driver’s License.
• Equipment Operation
  • Standard office equipment.
  • Hearing aid programming interfaces, cables, and demo hearing instruments.
  • Knowledge of audiological diagnostic and verification equipment.

Pay

This position offers a base salary plus monthly commission/incentive opportunities. The anticipated total compensation, including base salary and commission, is expected to range from $100,000 to $150,000, based on performance. The total target compensation range represents estimated earnings based on expected commission rates. Actual earnings may vary depending on individual performance and company objectives. The maximum payout under the annual incentive plan is 310%, achievable with a 200% target performance. This position is also eligible for a bonus based on performance results, though there is no guaranteed payout.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Employee assistance program.
• Hearing aid benefits.
• Paid time off (PTO).
• 6 paid holidays annually.
• 2 floater days annually.
• 1 volunteer service day annually.
• Paid paternity leave.
• Tuition reimbursement.