Government Programs Care Manager Support Specialist II - Work From Home
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content.
We need to parse the posting.
Content:
- Intro: "At HCSC, our employees are the cornerstone..." This is about company, maybe "About the role"? Actually it's about company culture. Could be "About the role"? Might be better as "About the role" includes description of role responsibilities. But we have separate responsibilities.
We need to extract responsibilities: The posting lists many responsibilities: contacting members and community partners to support healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments; performing ongoing functions related to member health-related social needs directly or via social service department and community-based organizations; responding to inquiries from members and supporting clinicians in the physical and behavioral health care management department with their provider and member activities; supporting relationships with community partners, working with community-based organizations, and contributing to the design of community health outreach programs; may require field-based work commensurate with initiatives, health campaigns and departmental function; may also be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries.
We need to preserve all substantive info, not summarizing away. So we need to list each responsibility as bullet points.
Requirements: "Job Requirements Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience, Knowledge of medical terminology Experience coordinating member related needs, providing assistance to members, and analyzing member needs PC proficiency including Microsoft Office applications Customer service skills Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues New Mexico Only: * Bachelor's degree in Social Work* Proficient in New Mexico Native American Pueblo language; must be able to translate and present * Community Health Worker (CHW) certification Preferred Job Requirements Community Engagement Supporting Populations with health-related social needs"
We need to separate Requirements vs Qualifications vs Skills. The instruction says use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where.
We have "Job Requirements" which includes education/experience alternatives, knowledge of medical terminology, experience coordinating..., PC proficiency, customer service skills, verbal/written communications skills, coaching skills, motivational interviewing. Also New Mexico Only specifics: Bachelor's degree in Social Work, proficiency in NM Native American Pueblo language, CHW certification. Also "Preferred Job Requirements Community Engagement Supporting Populations with health-related social needs". That seems like preferred qualifications.
Thus we can put:
- Requirements: education/experience alternatives, knowledge of medical terminology, experience coordinating..., PC proficiency, customer service skills, verbal/written communications skills, coaching skills, motivational interviewing.
- Qualifications: New Mexico Only specifics (Bachelor's degree in Social Work, proficiency in NM Native American Pueblo language, CHW certification) maybe also "Preferred Job Requirements Community Engagement Supporting Populations with health-related social needs". Could be under Qualifications.
- Skills: maybe we could combine but we already have skills in Requirements. However we need to follow instruction: Use sections only when posting has real specific content. We have content for Responsibilities, Requirements, Qualifications, Skills maybe overlapping. Could combine some.
But we must not repeat job title as heading. Not include Job ID etc. Remove boilerplate: EEO statement, link to benefits, etc. Also remove "Compensation: $18.46 - $37.84 Exact compensation may vary based on skills, experience, and location" - that is Pay info, we should include Pay section because posting states compensation range. So we need a Pay section with that info.
Schedule: Not mentioned. So omit Schedule.
Benefits: Not mentioned specific benefits; only link to total rewards but we should not include boilerplate. So omit Benefits.
About the role: Could include the introductory paragraph about HCSC empowering employees, purpose-driven company, invest in professional development. That's about the role/company. Could be About the role.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Pay.
Now we need to output HTML fragment with headings and - for lists,
for prose.
We need to preserve all substantive info, not invent or summarize away detail. So we must keep exact phrasing? We can keep the content but format as list items.
We must not add filler like "commensurate with experience" etc. The posting includes "This position may require field-based work commensurate with initiatives, health campaigns and departmental function." That's a specific phrase; we should keep it.
Also "Exact compensation may vary based on skills, experience, and location" is part of Pay; we should keep.
Now let's craft.
About the role: prose from first sentences: "At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development."
That's about the role/company. We'll put in
.
Responsibilities: list each responsibility.
Let's extract bullet points:
- Contacting members and community partners to support healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments.
- Performing ongoing functions related to member health-related social needs directly or via social service department and community-based organizations.
- Responding to inquiries from members and supporting the clinicians in the physical and behavioral health care management department with their provider and member activities.
- Supporting relationships with community partners, working with community-based organizations, and contributing to the design of community health outreach programs.
- May require field-based work commensurate with initiatives, health campaigns and departmental function.
- May also be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries.
We need to keep exact phrasing; maybe keep as is.
Now Requirements: list:
- Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience
- Knowledge of medical terminology
- Experience coordinating member related needs, providing assistance to members, and analyzing member needs
- PC proficiency including Microsoft Office applications
- Customer service skills
- Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues
We could split the last into two bullet points? But it's one sentence; we can keep as one.
Now Qualifications: New Mexico Only specifics:
- Bachelor's degree in Social Work
- Proficient in New Mexico Native American Pueblo language; must be able to translate and present
- Community Health Worker (CHW) certification
Also "Preferred Job Requirements Community Engagement Supporting Populations with health-related social needs". Could be a qualification: "Community Engagement Supporting Populations with health-related social needs". We'll add as bullet.
Now Skills: maybe we can list skills that are not covered elsewhere? But we already have many skills in Requirements. However we could separate: maybe "Customer service skills", "Verbal and written communications skills", "Coaching skills including motivational interviewing", "PC proficiency including Microsoft Office applications". But those are already in Requirements. To avoid duplication, we could put Skills empty? But we must only include section if posting has real specific content. We could decide to not include Skills section and instead put those under Requirements. However the instruction says we can use those headings; we are not required to use all. So we can omit Skills if we feel it's redundant. But we have content for skills; we could still include Skills section with those skills, but then we would duplicate content from Requirements. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is not prohibited but might be redundant. Better to avoid duplication by placing skills under Requirements and not having a separate Skills section. However we need to decide if we need a Skills section at all. The posting does have explicit skills list; we could put them under Skills and keep Requirements for education/experience only. Let's see: Requirements heading could be for education/experience; Qualifications for certifications; Skills for abilities. That seems logical.
Thus:
Requirements (education/experience):
- Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience
Qualifications:
- Knowledge of medical terminology
- Experience coordinating member related needs, providing assistance to members, and analyzing member needs
- PC proficiency including Microsoft Office applications
- Customer service skills
- Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues
- Bachelor's degree in Social Work (New Mexico Only)
- Proficient in New Mexico Native American Pueblo language; must be able to translate and present (New Mexico Only)
- Community Health Worker (CHW) certification (New Mexico Only)
- Community Engagement Supporting Populations with health-related social needs (Preferred)
Skills: maybe we could list "Coaching skills including motivational interviewing" but that's already in Qualifications. Hmm.
Alternatively, we could keep Requirements as education/experience + knowledge of medical terminology + experience coordinating... etc. Qualifications as certifications and preferred. Skills as communication, customer service, PC proficiency, coaching. But that splits.
Given the instruction to prefer a few substantive sections over many thin ones, maybe better to have three sections: About the role, Responsibilities, Requirements (which includes education/experience, knowledge, experience, PC proficiency, customer service, communication, coaching, NM specifics, preferred). Then Pay.
Thus we avoid Qualifications and Skills sections.
But we need to follow the instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not mandatory to use all. So we can choose.
Thus final HTML:
About the role
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Responsibilities
- Contacting members and community partners to support healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments.
- Performing ongoing functions related to member health-related social needs directly or via social service department and community-based organizations.
- Responding to inquiries from members and supporting the clinicians in the physical and behavioral health care management department with their provider and member activities.
- Supporting relationships with community partners, working with community-based organizations, and contributing to the design of community health outreach programs.
- May require field-based work commensurate with initiatives, health campaigns and departmental function.
- May also be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries.
Requirements
- Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience
- Knowledge of medical terminology
- Experience coordinating member related needs, providing assistance to members, and analyzing member needs
- PC proficiency including Microsoft Office applications
- Customer service skills
- Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues
- Bachelor's degree in Social Work (New Mexico Only)
- Proficient
- for lists,
for prose. We need to preserve all substantive info, not invent or summarize away detail. So we must keep exact phrasing? We can keep the content but format as list items. We must not add filler like "commensurate with experience" etc. The posting includes "This position may require field-based work commensurate with initiatives, health campaigns and departmental function." That's a specific phrase; we should keep it. Also "Exact compensation may vary based on skills, experience, and location" is part of Pay; we should keep. Now let's craft. About the role: prose from first sentences: "At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development." That's about the role/company. We'll put in
. Responsibilities: list each responsibility. Let's extract bullet points: - Contacting members and community partners to support healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments. - Performing ongoing functions related to member health-related social needs directly or via social service department and community-based organizations. - Responding to inquiries from members and supporting the clinicians in the physical and behavioral health care management department with their provider and member activities. - Supporting relationships with community partners, working with community-based organizations, and contributing to the design of community health outreach programs. - May require field-based work commensurate with initiatives, health campaigns and departmental function. - May also be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries. We need to keep exact phrasing; maybe keep as is. Now Requirements: list: - Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience - Knowledge of medical terminology - Experience coordinating member related needs, providing assistance to members, and analyzing member needs - PC proficiency including Microsoft Office applications - Customer service skills - Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues We could split the last into two bullet points? But it's one sentence; we can keep as one. Now Qualifications: New Mexico Only specifics: - Bachelor's degree in Social Work - Proficient in New Mexico Native American Pueblo language; must be able to translate and present - Community Health Worker (CHW) certification Also "Preferred Job Requirements Community Engagement Supporting Populations with health-related social needs". Could be a qualification: "Community Engagement Supporting Populations with health-related social needs". We'll add as bullet. Now Skills: maybe we can list skills that are not covered elsewhere? But we already have many skills in Requirements. However we could separate: maybe "Customer service skills", "Verbal and written communications skills", "Coaching skills including motivational interviewing", "PC proficiency including Microsoft Office applications". But those are already in Requirements. To avoid duplication, we could put Skills empty? But we must only include section if posting has real specific content. We could decide to not include Skills section and instead put those under Requirements. However the instruction says we can use those headings; we are not required to use all. So we can omit Skills if we feel it's redundant. But we have content for skills; we could still include Skills section with those skills, but then we would duplicate content from Requirements. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is not prohibited but might be redundant. Better to avoid duplication by placing skills under Requirements and not having a separate Skills section. However we need to decide if we need a Skills section at all. The posting does have explicit skills list; we could put them under Skills and keep Requirements for education/experience only. Let's see: Requirements heading could be for education/experience; Qualifications for certifications; Skills for abilities. That seems logical. Thus: Requirements (education/experience): - Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience Qualifications: - Knowledge of medical terminology - Experience coordinating member related needs, providing assistance to members, and analyzing member needs - PC proficiency including Microsoft Office applications - Customer service skills - Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues - Bachelor's degree in Social Work (New Mexico Only) - Proficient in New Mexico Native American Pueblo language; must be able to translate and present (New Mexico Only) - Community Health Worker (CHW) certification (New Mexico Only) - Community Engagement Supporting Populations with health-related social needs (Preferred) Skills: maybe we could list "Coaching skills including motivational interviewing" but that's already in Qualifications. Hmm. Alternatively, we could keep Requirements as education/experience + knowledge of medical terminology + experience coordinating... etc. Qualifications as certifications and preferred. Skills as communication, customer service, PC proficiency, coaching. But that splits. Given the instruction to prefer a few substantive sections over many thin ones, maybe better to have three sections: About the role, Responsibilities, Requirements (which includes education/experience, knowledge, experience, PC proficiency, customer service, communication, coaching, NM specifics, preferred). Then Pay. Thus we avoid Qualifications and Skills sections. But we need to follow the instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not mandatory to use all. So we can choose. Thus final HTML:
About the role
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Responsibilities
- Contacting members and community partners to support healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments.
- Performing ongoing functions related to member health-related social needs directly or via social service department and community-based organizations.
- Responding to inquiries from members and supporting the clinicians in the physical and behavioral health care management department with their provider and member activities.
- Supporting relationships with community partners, working with community-based organizations, and contributing to the design of community health outreach programs.
- May require field-based work commensurate with initiatives, health campaigns and departmental function.
- May also be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries.
Requirements
- Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience
- Knowledge of medical terminology
- Experience coordinating member related needs, providing assistance to members, and analyzing member needs
- PC proficiency including Microsoft Office applications
- Customer service skills
- Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues
- Bachelor's degree in Social Work (New Mexico Only)
- Proficient