Government and Public Sector - Service Delivery Center - Cybersecurity Risk and Change Management

Risk Management

• Manage the ESSD ICAM Risk Register, ensuring risks are reviewed, analyzed, and updated regularly in Maestro JIRA.
• Facilitate weekly Risk Review meetings to assess risks with statuses such as "Identified," "Assigned," "Analyzed," "Monitoring," and "Escalated."
• Analyze new risks, add treatment and contingency plans, set priority levels, and assign risks to appropriate team members.
• Monitor risks with upcoming or past expiration dates, ensuring timely updates and mitigation strategies.
• Provide expert guidance on risk mitigation strategies, ensuring alignment with ICAM objectives and compliance with client regulatory requirements.
• Collaborate with stakeholders to identify potential risks in deployments, system changes, and enhancements, optimizing process efficiency and designing effective controls.
• Act as a thought leader in risk management, building credibility and fostering strong relationships across teams.

Change Management

• Coordinate and facilitate weekly Change Review Board (CRB) meetings, ensuring all Change Requests (CRs) are reviewed, prioritized, and assigned appropriately.
• Review CRs with statuses such as "Ready for CRB" and "Submitted," ensuring proper categorization and readiness for review.
• Update CR tickets in Maestro JIRA with comments, priority levels, sprint team assignments, and relevant dependencies.
• Ensure compliance with ITIL best practices and client change management standards.
• Maintain change records in the ITSM Service Management tool to comply with SLAs/KPIs and organizational processes.
• Conduct Post Implementation Reviews (PIRs) for failed or emergency changes, identifying root causes and recommending improvements.

Deployment Coordination and Release Management

• Manage Deployment Change Requests (DCRs), micro Deployment Change Requests (mDCRs), Maintenance Change Requests (MCRs), and Emergency Change Requests (ECRs) for ICAM systems.
• Facilitate Test Deployment Planning (DP) and Production Deployment Planning (DP) meetings, ensuring deployment plans are reviewed, resources are available, and technical artifacts are validated.
• Schedule and coordinate Maintenance Windows (MWs) for system deployments, ensuring all required attendees are present and deployment plans are executed efficiently.
• Review deployment artifacts, update deployment plans during maintenance windows, and ensure rollback plans are in place.
• Use MS Teams to monitor deployment requests and facilitate communication between Scrum Masters, Product Owners, and technical teams.
• Ensure deployment calendars are updated regularly and align with client schedules.
• Provide internal communications to stakeholders, including system owners, regarding deployment status, completion, and any issues encountered.

Requirements

• Strong understanding of risk management principles, frameworks, and regulatory requirements.
• Comprehensive knowledge of ITIL processes, particularly Change Management, with certification preferred.
• Familiarity with the Software Development Lifecycle and operational environments within DHS ESSD ICAM.
• Advanced interpersonal skills to engage stakeholders across all levels of the organization, fostering collaboration and building credibility.
• Proven ability to analyze complex issues, identify solutions, and negotiate resolutions in a dynamic environment.
• Excellent oral, written, and presentation skills, with the ability to adapt communication style to diverse audiences.
• Strong analytical and problem-solving skills, with experience in data-driven decision-making.
• Proficiency in Microsoft Office tools (Excel, Visio, PowerPoint) and knowledge-sharing platforms like SharePoint.
• Ability to work in rotational shifts and weekends as required.

Skills

• Bachelor’s degree in information technology, Business or other relevant discipline.
• At least 4-5 years of relevant consulting or industry experience.
• Ability to work in-person as needed.
• Experience in risk management, change management, or a related field, preferably within DHS or a federal agency.
• Experience working in a geographically dispersed and diverse team environment.
• Strong capabilities in communications and engagement strategy and delivery.
• The ability and willingness to work in excess of standard hours when necessary to support production deployments.
• Minimum of ITIL Change Management practitioner certification or equivalent experience.
• Advanced certifications in risk management or ITIL processes.