Government Account Rep

About the role

This position assists with and provides service to Federal Employee Plan members within a prescribed territory, promoting enrollment growth to active and retired federal employees. The role involves serving as a liaison between members, federal agencies, and HCSC, representing the company at health fairs, group presentations, educational seminars, enrollment meetings, and state conventions. Travel, including overnight stays, is required as needed.

This is a remote position covering Military Bases (Uniformed Services) across Texas, Oklahoma, Illinois, New Mexico, and Montana, with a primary focus on Texas and Oklahoma. The role promotes education and brand awareness of dental, vision, and medical products, emphasizing dental and vision.

Responsibilities

• Educate and inform federal employees (active and retired) and Health Benefits Officers about the Service Benefit Plan through:
  • Group presentations
  • On-site individual claims meetings
  • Pre-retirement seminars
  • Health Fairs
  • Open Houses in large defense agencies
  • Training conferences and educational seminars
  • Statewide National Association of Retired Federal Employees conventions
• Assist with Open Season activities to meet established national and corporate goals.
• Identify agency needs for service and coordinate scheduling of meetings and presentations; distribute materials, brochures, and claim forms.
• Provide field service to agencies on claims and enrollment problems, including counseling subscribers, transmitting files, and follow-up efforts.
• Cultivate and maintain professional relationships with Health Benefits Officers to foster open-door alliances within assigned territories.
• Establish effective communication and working relationships with internal departments (e.g., FEP claims, Field Marketing, Membership).
• Maintain thorough knowledge of the FEP Contract for interpretation, resource, and training purposes.
• Prepare activity and status reports on a daily, weekly, monthly, quarterly, and annual basis.
• Keep databases current.
• Assist with departmental projects.
• Focus on new sales, service with add-on sales, or combined sales and service for assigned government accounts.
• Perform any combination of the following duties:
  • Service calls on existing groups to maintain rapport and handle service problems
  • Participate in renewal activities, developing financial strategies and product alternatives
  • Participate in the appeal process and develop presentation strategies
  • Make sales calls and perform prospect activity
  • Develop programs, proposals, and strategies
  • Make educational presentations to groups
  • Perform enrollments
  • Select and train Health Improvement Association (HIA) volunteer workers and group administrators
  • Meet established sales, service, or combined standards to qualify
• Communicate and interact effectively with co-workers, management, and customers.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies, and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding developments within assigned responsibilities and perform special projects as required.

Requirements

• 2 years of college or 2 years of experience servicing insurance accounts.
• 2 years of experience in marketing or sales involving insurance accounts.
• Current, valid General Agent Insurance Agent License or ability to obtain one within the first 3 months of employment.
• Knowledge of insurance accounts, ratings, and marketing/sales/service techniques.

Pay

$54,500.00 - $81,900.00. Exact compensation may vary based on skills, experience, and location.