Government Account Manager

About the role

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country. ADTRAV is seeking a Government Account Manager to be responsible for the strategic management of assigned government accounts.

Responsibilities

• Serve as the primary point of contact for federal clients and develop trusted relationships to ensure ADTRAV consistently meets contractual and program requirements.
• Build and maintain relationships across federal stakeholders, including Contracting Officers (CO), Contracting Officer Representatives (COR), program managers, and agency leadership.
• Ensure full compliance with federal regulations, contract requirements, and agency-specific travel policies, including adherence to Federal Acquisition Regulations (FAR) and other applicable guidelines.
• Monitor and analyze client data to identify cost-saving opportunities and present compliant, data-driven recommendations aligned with contract scope and agency policies.
• Conduct regular meetings and business reviews with clients, including performance reporting aligned to contractual KPIs and SLAs.
• Address client needs, concerns, and escalations promptly and efficiently within a highly regulated and high-visibility environment.
• Develop and implement account strategies that support contract compliance, program performance, and long-term client satisfaction.
• Propose program improvements based on client feedback and data analysis, ensuring all recommendations remain within contract scope and are approved through appropriate channels.
• Advise on travel program optimization within agency policy constraints, regulatory requirements, and cost-containment objectives.
• Stay current with federal travel regulations, industry trends, and government requirements to provide informed and compliant guidance.
• Educate clients on new solutions and services while ensuring alignment with contract terms and federal requirements.
• Cook up and implement solutions in coordination with internal teams to ensure timely and successful delivery.
• Identify and mitigate operational, compliance, and contractual risks within assigned accounts.
• Monitor and report on contractual goals, including SLA performance, KPI tracking, and service delivery metrics.
• Support contract lifecycle activities, including implementations, renewals, option years, and modifications.
• Lead and support new account implementations and program updates in accordance with federal processes.
• Maintain audit-ready documentation and support government audits and compliance reviews.
• Produce and provide reports to internal and external stakeholders. Update CRM with client information and other pertinent data.
• Absorb and resolve client technical and service issues; create Jira tickets and follow up with internal teams to ensure there is a resolution and client is satisfied.
• Attend client meetings, company meetings, and/or event/training seminars as needed.
• Understand ADTRAV products, systems, and processes to assist clients and be able to demonstrate ADTRAV’s value.
• Become an expert in ADTRAV's industry and customer base and in federal travel programs and regulations.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.

Qualifications

• Bachelor’s degree in related field, or equivalent experience preferred.
• Minimum 3 years’ experience in B2B account management, preferably supporting federal government clients.
• Strong understanding of federal contracting principles and compliance requirements preferred.
• Proven data analysis skills with ability to leverage data to identify cost-saving opportunities and recommend travel program strategies.
• Able to manage assigned tasks and projects and meet key deadlines and deliverables.
• Strong analytical, critical thinking, problem solving, and negotiation skills.
• Excellent English written and verbal communication skills.
• Demonstrated presentation and people skills; able to engage with all levels of associates and clients.
• Strong attention to detail with excellent time management and organizational skills.
• Experience in the travel industry with an understanding of related technologies a plus.
• Experience with Microsoft Office suite and CRM applications.
• Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
• Able to work remotely and meet the company home-office requirements.
• Able to travel as needed for client and company meetings.
• Able to maintain confidentiality of company and client information.
• Able to successfully pass a credit, criminal, and/or employment reference background check.
• Able to successfully pass a government clearance process as required by clients.

Pay and Benefits

The salary range for this position is $95,000-120,000; we may consider pay outside this range. Pay is based on experience with account management, and experience within the travel industry managing government accounts. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO. ADTRAV Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.