Gourmet Cheese Customer Service

About the role

Your job as a Gourmet Cheese Customer Service Clerk focuses on providing excellent and friendly customer service and contributing to the daily operation of the Gourmet Cheese Department.

Responsibilities

• Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
• Acquire and maintain thorough knowledge of products and services offered.
• (e.g. cheese, olives, crackers, etc.)
• Describe flavor profiles of cheeses to customers, including flavor profiles, food pairings, etc.
• Take orders with attention to detail.
• (e.g. cheese platters, etc.)
• Communicate and consult with Gourmet Cheese Manager and Assistant Manager on special order capabilities and production requirements.
• Aid in packaging, pricing, and merchandising department products.
• (e.g. cheese, crackers, chocolates, etc.)
• Maintain display cases.
• (e.g. ensure items are clean, stocked, have proper and accurate signage, etc.)
• Maintain a safe and organized warehouse and back of house cooler.
• Process deliveries as required.
• Organize, rotate, and stock workstation and department supplies.
• (e.g. cheese case, olive bar, paper goods & packaging products, etc.)
• Clean and sanitize work areas, utensils, and equipment.
• Operate equipment.
• (e.g. price scale, vacuum sealer, etc.)
• Answer phones and pages promptly and courteously.
• Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
• Immediately report safety hazards and violations to supervisors.
• Perform opening, mid, and closing duties as assigned.
• Works all scheduled shifts and attends required trainings and meetings.
• Other duties as assigned by supervisors.

Qualifications

• 18+ years old.
• Beginner knowledge of cheeses (e.g. cutting, production, taste description, etc.).
• Ability to follow directions and established procedures with attention to detail.
• Ability to effectively prioritize competing tasks in a fast-paced, evolving environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Clear and effective communication style, both written and verbal.
• Team-player who can also work independently with minimal supervision.
• Basic math skills.
• Conversational English skills required when working with customers.
• Bilingual proficiency preferred.

Skills

• High School Diploma or general education degree (GED).
• Food Handlers Certificate (ServSafe or ANSI compliant organization).