Gordan Ramsay's Hells Kitchen - Assistant Manager Dual Rate

About the role

Responsible for supporting the daily operations and overall performance of Gordon Ramsay Hell’s Kitchen in Lake Tahoe in a dual-rate Assistant Manager capacity, balancing both managerial and frontline leadership responsibilities. This role ensures the delivery of exceptional guest experiences while maintaining alignment with brand standards, operational procedures, and service excellence expectations.

Responsibilities

• Builds and retains customer relations and acts as a mentor to team members in order to provide superior customer service.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Manages the day-to-day operation of the restaurant in accordance with established policies and procedures.
• Establishes and administers training programs within the restaurant, including new team member orientation.
• Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
• Captures and analyzes pertinent data needed for reports.
• Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction.
• Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours.
• Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
• Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
• Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area.
• Acts immediately on all customer complaints to ensure that corrections are made when possible.
• Monitors work of Food Cashiers to ensure that established policies and procedures are being followed. Oversees all follow-up work to ensure non-recurrence of cashier errors.
• Supports training initiatives, enforces compliance with health, safety, and regulatory requirements, and contributes to continuous improvement efforts within a fast-paced, high-volume restaurant environment.

Qualifications

• Associates Degree, preferably in hotel and/or restaurant management or Graduate of post high school two year Culinary Arts School or equivalent experience preferred
• Five years of restaurant/food service, including 3 years supervisory experience preferred
• Literate and fluent in English
• Excellent guest service skills
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills, with emphasis in relationship building
• Good problem solving skills
• Able to compile, compute, and analyze pertinent data needed for reports
• Able to negotiate with diverse departments
• Able to implement strategic vision and plan into day-to-day operations
• Able to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Additional Requirements

• Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.
• Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination
• Ability to coordinate multiple tasks at once
• Ability to constantly walk and stand during shift
• Ability to hear and use visual inspection