Google Gemini Manager, Technical Transformation

Work you'll do

• Manage day to day interactions with senior clients and sponsors.
• Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies.
• Manage and deliver projects, including managing teams in the identification of business requirements, functional design, process design (including scenario design, process flow mapping), user story development, prototyping, testing, data migration, preparation for cutover, cutover, training, and defining support procedures.
• Develop and maintain contact with top decision makers at key clients; organize and help drive pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal scope and pricing strategies.
• Perform the role of a resource coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.

Qualifications

• Minimum of 8 years of consulting or industry experience.
• Minimum of two years hands-on/end-to-end delivery with GCP Gemini Enterprise for Customer Experience (GECX; formerly Customer Engagement Suite or CES).
• At least two years experience with GECX Self-service with Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI, Conversational Insights, Big Query & Looker for contact center performance analytics for end-to-end delivery experience.
• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.
• A Bachelor's degree (BS or BA) preferred.
• Master's/advanced degree in the area of specialization preferred.
• Experience with Five9 or Genesys preferred.
• Experience carrying a business development quota for consulting work, ramping up pursuit teams and leading business development pursuits end-to-end preferred.