Google GECX Contact Center as a Service Senior Engineer

About the role

We Are Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Gemini Enterprise for Customer Experience (GECX) Solutions - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise.

Here's what you need

• Minimum of 7 years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions.
• Minimum of 7 years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.
• Minimum of 7 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
• Bachelor's degree in Computer Science, Engineering or equivalent or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).

Key Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & GECX CCaaS solution.
• Architects and provides technical recommendations and analysis between GECX CCaaS product offerings and client’s environments.
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day to day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Compensation

The annual salary range for this role is as follows:

• California: $94,400 to $266,300
• Cleveland: $87,400 to $213,000
• Colorado: $94,400 to $230,000
• District of Columbia: $100,500 to $245,000
• Illinois: $87,400 to $230,000
• Maine: $80,400 to $196,000
• Maryland: $94,400 to $230,000
• Massachusetts: $94,400 to $245,000
• Minnesota: $94,400 to $230,000
• New York: $87,400 to $266,300
• New Jersey: $100,500 to $266,300
• Virginia: $87,400 to $245,000
• Washington: $100,500 to $245,000