Google GECX Contact Center as a Service Senior Engineer

About the role

We Are Accenture, a premier Google Cloud partner, helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Gemini Enterprise for Customer Experience (GECX) Solutions - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise.

What You Are

You Are a hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Contact Center as a Service Solutions. You are eager to apply technical skills, learn advanced solutions, and support delivery teams in designing and implementing modern GECX solutions for Accenture’s clients. You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.

The Work

Develop and implement Gemini Enterprise for Customer Experience (GECX) CCaaS that aligns with the company’s architecture and business goals. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our GECX CCaaS solutions.

Key Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & GECX CCaaS solution.
• Architects and provides technical recommendations and analysis between GECX CCaaS product offerings and client’s environments.
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day to day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Here's What You Need

• Minimum of 7 years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions.
• Minimum of 7 years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.
• Minimum of 7 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
• Bachelor's degree in Computer Science, Engineering or equivalent or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).

Bonus Points if You Have

• Minimum 7 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
• Hands-on experience, solutioning and implementing Gemini Enterprise for Customer Experience (GECX) Suite, including Google CCaaS.
• Strong understanding how Generative AI is reshaping this industry.
• Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.).

Pay and Benefits

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Location and Salary Range

Annual Salary Range
California: $94,400 to $266,300
Cleveland: $87,400 to $213,000
Colorado: $94,400 to $230,000
District of Columbia: $100,500 to $245,000
Illinois: $87,400 to $230,000
Maine: $80,400 to $196,000
Maryland: $94,400 to $230,000
Massachusetts: $94,400 to $245,000
Minnesota: $94,400 to $230,000
New York: $87,400 to $266,300
New Jersey: $100,500 to $266,300
Virginia: $87,400 to $245,000
Washington: $100,500 to $245,000

Requesting an Accommodation

If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.