Google Cloud Developer

Infosys Engineering is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.

About the role

As a Technology Consultant 2, you will:

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided.
• Facilitate software application design discussions and document design decisions to guide the technical team toward building software solutions.
• Participate in coding and integrate new features or updates into existing applications, focusing on maintaining system stability.
• Conduct code reviews, make changes to the codebase, and maintain code repositories.
• Implement test strategies, analyze results, and coordinate bug fixes to uphold software quality standards.
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications.
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability.
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist similar projects.

Your contribution to the team

• A collaborative spirit and excellent communication skills.
• The ability to handle end-to-end SDLC phases from requirement gathering to implementation.
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience.
• A proactive approach to testing, troubleshooting, and refining applications.
• The ability to work with cross-functional teams and perform software integration.

Requirements

We are seeking a highly skilled Google CCAI and GECX Developer with hands-on experience in designing, developing, and implementing enterprise-grade Conversational AI solutions using the Google Cloud ecosystem. The ideal candidate will have expertise in:

• Dialogflow CX
• GECX Playbooks
• Conversational AI
• Python-based integrations
• API orchestration
• Cloud-native application development

Qualifications

• Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty may substitute for each year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Preferred experience

• Contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI/GECX.

Benefits

As a full-time Infosys employee, you are eligible for the following benefits:

• Medical, Dental, Vision, and Life Insurance
• Long-term and Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) plan with contributions dependent on salary level
• Paid holidays plus Paid Time Off