Goodwill Retail Regional Director - Northern Maine

About the role

The Regional Director, Retail Store and Donation Centers oversees the operations of multiple retail stores and donation centers, driving revenue growth, fostering a collaborative environment, and championing inclusivity.

Responsibilities

• Oversee the operations of multiple retail stores and donation centers, maintaining high standards of cleanliness, organization, and product quality.
• Optimize the collection, processing, and selling of donated and purchased goods.
• Ensure best-in-class employee and customer experience.
• Develop and execute plans to drive revenue growth, optimize store performance, and meet organizational goals.
• Foster a collaborative and supportive work environment that encourages the fullest participation of all team members, valuing their diverse backgrounds and contributions.
• Cultivate strong relationships with other Goodwill employees, stakeholders, and community members to enhance our agency's reputation and reach.
• Promote our commitment to inclusivity, equity, and diversity, both within our team and in our community interactions.
• Own P&L responsibility and financial planning for the assigned units.
• Perform other relevant duties as assigned.

Requirements

• Bachelor’s degree in business and 3 years of retail store management experience, or 5+ years of retail store management experience with full P&L responsibility.
• Strong leadership skills, with the ability to motivate and inspire a diverse team of employees.
• Passionate about social and environmental responsibility, with a commitment to integrating these values into business practices.
• Excellent communication and interpersonal skills, able to represent Goodwill positively in all interactions with internal and external stakeholders.
• Proficiency in technology, including Microsoft Office products such as Word, Excel, PowerPoint, Outlook, Power BI, and Teams.
• Proficiency in financial analysis and budget management to drive financial sustainability and growth.
• Familiarity with sustainable business practices and an ability to creatively incorporate these principles into daily operations.

Preferred Qualifications

• Prior successful multi-unit retail management.
• Prior experience managing retail operations in a Donated Goods environment.
• Prior experience working in a not-for-profit social enterprise.
• PMP, Lean, or Agile certification.