Golf Shop Attendant

About the role

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.

Responsibilities

• Promote the game of golf and the club’s offerings while delivering exceptional customer service to members and guests.
• Assist customers with merchandise selections and provide information about club services and events.
• Support inventory management: check in merchandise, organize storage and display areas, and maintain stock levels of frequently sold items (e.g., apparel, gloves, hats, and balls).
• Inform customers when special orders arrive and handle all returns, issuing appropriate credits.
• Welcome golfers, accurately process charges at the register, and properly check in all players before their round; adhere to proper cash handling procedures and ensure all operational standards are met.
• Manage tee-time bookings in person and over the phone; engage in friendly, professional conversations.
• Maintain a calm, courteous, and attentive demeanor, even in high-pressure situations, to provide a superior customer experience.
• Assist with course operations by marshaling, starting, and supporting outside services as needed; ensure seamless coordination between pro-shop and golf operations staff.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies, maintaining smooth operational flow and exceptional service.
• Execute end-of-day business functions following the club’s guidelines and established procedures to ensure accurate reporting and efficient closeout processes.
• Maintain orderly and organized work areas, tidy the pro-shop and entry areas, and restock merchandise as needed.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators, assisting with projects and ensuring smooth execution of golf operations and events.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

Requirements

• High school diploma, GED, or equivalent.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop’s presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedures.

Physical Requirements

• Frequent exposure to extreme temperatures and humidity.
• Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing.

Primary Tools and Equipment

• Golf clubs & bag (40–50 lbs)
• Merchandise (5–50 lbs)
• Computer/keyboard
• Pro shop supplies/equipment

Schedule

Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.