Golf Pro Associate

Core Work Activities

• Oversees the proper handling of all group related activities on the "day of play" (e.g., cart staging, pairings, tee favors, bag tags, registration and check-in, announcements, rule sheets, scoring, prizes and awards, etc.).
• Oversees tournament coordination (e.g., pairing of players, equipment rentals, tabulation of scores and prize selection and distribution).
• Maintains proper documentation and files relating to group activity.
• Maintains proper tracking of group activity to include all pertinent data relating to each group (e.g., contact name, date of play, type of event, food and beverage requirements, rates established and deposit amounts, cancellation, etc).
• Generates appropriate written correspondence such as confirmation, contract, follow-up, thank you and solicitation for future business.
• Maintains budget comprehension, operating statements, and payroll progress reports as needed to assist in the financial management of department.
• Tracks and records written and verbal communication related to group business.
• Ensures that payment and billing are properly handled through the Golf shop and in conjunction with the accounting department.

Providing Exceptional Customer Service

• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Sets a positive example for guest relations.
• Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Supporting Human Resources Activities

• Participates in the employee performance appraisal process, giving feedback as needed.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Aids in the recruiting and hiring of Golf team members with the appropriate skills.
• Bridges issues to the attention of the Director of Golf and Human Resources as necessary.
• Ensures property policies are administered fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process.