Golf Instructor

Key Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Responsible for achieving key performance indicators (KPIs), including lessons taught, booking percentage, and clinic participation.
• Provide Customers with golf lessons using technology including, but not limited to: Trackman, Sam Putt Lab, USchedule, and Microsoft Office.
• Proactively grow your business by attracting new clients, fostering long-term relationships, and consistently keeping your schedule fully booked.
• Organize and execute clinics and events to foster community engagement and skill development.
• Develop custom lesson plans tailored to address each player's unique needs and goals.
• Monitor students' improvement, provide constructive feedback, and adjust training methods as necessary.
• Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Absorb and maintain the STUDIO area (Simulators, Components Drawer, & Putting Green) merchandise standards at a premiere visual level to drive the Customer experience.
• Ensure all STUDIO area equipment and supplies are always maintained and operational.
• Maintain the STUDIO area in a clean, professional presentation at all times.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Provide consistent feedback to your Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: 2+ years of golf teaching experience preferred. Experience with Trackman, SAM Putt Lab, and club building is highly preferred.