Golf Club Fitting Specialist

Position Summary

Reporting to the Sales Manager, the STUDIO Fitting Specialist works in partnership with all store associates and the store leadership team to provide an exceptional shopping experience and execute company directives.

Overall Function Of This Position

The STUDIO Fitting Specialist is a champion of the PGA TOUR Superstore 'Customer First' philosophy, and provides a world-class experience aligned with our Mission Statement: "Inspire People to Play Their Best, and Grow the Game".

Key Responsibilities

• Ensure every customer receives world-class customer service while creating a unique and fun, appointment-based club fitting experience.
• Provide a specialized fitting experience, providing a unique illustration of specialty golf club components that are available from key vendor partners.
• Assess each customer’s needs by determining their level of play, and then find the most effective product for them.
• Educate customers on club and ball technology, club components, and related fitting techniques, so that purchase decisions can be made according to desired results and realistic performance expectations.
• Be an expert in the use of industry-leading club fitting technology, including various launch monitor technologies as well as OEM-specific fitting technologies.
• Teach and train other associates on fitting techniques and product/set makeups.
• Address customer concerns and resolve them to the customer’s satisfaction.
• Complete work lists and bulletin directives on a timely basis.
• As directed, assist with floor moves, implement merchandising standards, display maintenance.
• Walk the work area(s) daily to correct issues, ensure implementation of merchandising standards, maintain a clean and safe shopping environment and suggest improvements to the Services supervisor.
• Adhere to approved loss prevention programs that minimize inventory shrinkage and support the sales/profitability of the store; provide feedback to store leadership on loss prevention issues/opportunities as needed.

Qualifications And Skills Required

• Communication: Strong listening and interpersonal skills. Candidates must possess good verbal and written communication skills, and communicate well with other associates in order to execute company initiatives.
• Analytical: Candidates must have good business skills and be able to develop solutions to common problems. They must be able to identify opportunities and develop strategies to increase sales and improve operational processes.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office and the Internet. Candidates must be able to learn scheduling software, simulator software, and basic reports functions.
• Organization: Candidates must be able to organize multiple priorities and accomplish several tasks throughout their shifts, all while providing excellent services to customers.
• Skills: Ability to implement established/proven fitting principles, while utilizing new or advanced fitting technology. Ability to apply an understanding of ball flight principles in order to evaluate a customer’s individual needs. Ability to identify and describe the characteristics of club components and their impact on ball flight, the golf club fitting process, and the various fitting tools commonly found in the industry. Effective teacher/trainer that is able to work with other associates, helping them learn fitting skills and techniques.
• Education: The knowledge, skills, and abilities typically acquired through the completion of a G.E.D. or high school diploma. Original Equipment Manufacturing Training; Vendor training certification a plus.
• Experience: Three to five (3-5) years of club fitting and golf equipment sales experience preferred.

Working Conditions and Physical Demands

• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Candidate must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.