Golf Club Fitter / Retail Sales Associate

Position Summary

Reporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging Customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance Customer experience. This role involves assisting with front-end operations such as returns, exchanges, and promotions, while ensuring that merchandise is presented at a premiere stock and visual level.

Key Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focusing on building lasting relationships that keep the Customer coming back.
• Soliciting and engaging Customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories).
• Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. and assist when needed.
• Achieving a premier stock and visual level of merchandise in Hard Goods areas (Simulators, Putting Green, and Accessories) to drive sales and the Customer experience.
• Ensuring all Hard Goods areas, equipment, and supplies are always maintained and operational.
• Maintaining the Hard Goods area in a clean, professional presentation at all times.
• Demonstrating in-depth product knowledge of various golf clubs and explaining their features, benefits, and differences to Customers.
• Executing proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
• Demonstrating a culture of ethical conduct, safety, and compliance across all departments.
• Assisting Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance.
• Staying up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Providing consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications And Skills Required

• Communication: Strong listening and interpersonal skills, good verbal and written communication skills, and ability to communicate cross-functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.

Working Conditions and Physical Demands

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

Must be able to maintain flexible availability, including nights, weekends, and holidays.

Business Acumen

Ability to quickly learn business acumen with appropriate training.

Accountability

Candidates should demonstrate strong self-accountability and a proactive drive for results.