Golf Cart Attendant

About the role

The Golf Cart Attendant plays a crucial role in providing exceptional service to golf guests at Wild Dunes Resort, maintaining the AAA Four Diamond standards.

Responsibilities

• Greets and welcomes guests upon arrival
• Unloads clubs, cleans and places in bag drop area or cart
• Wipes down clubs and loads them into guests' cars once they are finished
• Clean carts when guests return
• Checks carts for damages, reports immediately to Golf Shop
• Maintains grounds area clean and prepared for the next day's operations
• Washes golf balls, supplies clean golf balls to ball machine
• Cleans machine and surrounding areas
• Cleans and organizes rental clubs, reports any missing or damaged clubs immediately to Head Professional
• Keeps back room and cart area neat and clean
• Communicates tee sheet changes to player’s assistants
• Continually supplies carts to the staging area, ensuring all carts have a pencil and scorecard
• Contacts appropriate party, if necessary, when a guest problem is reported
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
• Resolves guest problems and is empowered to act in absence of manager
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Upsells other resort services and amenities to guests
• Maintains a professional demeanor and attitude
• Communicates all pertinent information to the Golf team
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)
• Reports all safety incidents to on-duty supervisor
• Absolutely maintains a professional appearance
• Follows all Wild Dunes Resort dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all times

Qualifications

• High school education required
• Prior hospitality experience preferred
• At least one year customer service experience preferred
• Knowledge of the game of golf preferred

Job Requirements

• Must be authorized to work in The United States
• Must be able to read, write and speak English
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possess excellent communication skills
• Must be professional in appearance and demeanor
• Always ensures a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and colleagues
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests

Working Conditions

• Must be able to work in a variety of weather conditions (rain, wind, cold, sun & heat)
• Must be able to stand & walk throughout the day, including on uneven surfaces
• Must be able to frequently lift, push, pull & carry up to 10 lbs and occasionally up to 75 lbs
• Must be able to bend, squat, & twist on an occasional basis
• Must be able to perform simple grasping, squeezing, and repetitive hand & arm movements frequently
• and fine manipulation occasionally