Gold Coast JCB - Inside Sales Representative

Gold Coast JCB is the authorized JCB dealer for southeast Florida, specializing in construction equipment such as compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment. We are committed to providing the best products and customer support in the market.

About the role

Gold Coast JCB is seeking an Inside Sales Representative to support our machine sales coverage. This full-time, exempt position, based in West Palm Beach, Florida, serves as the primary liaison between Gold Coast JCB and customers, focusing on driving sales and building strong customer relationships.

Responsibilities

• Handle inbound and outbound sales inquiries via phone and email.
• Identify customer needs and recommend appropriate equipment solutions.
• Provide detailed product information, including features, benefits, and pricing.
• Prepare and process sales orders accurately and efficiently.
• Follow up on quotes and leads to convert them into sales.
• Coordinate with the operations team to ensure timely delivery of equipment.
• Build and maintain strong relationships with new and existing customers.
• Handle customer complaints and concerns professionally, escalating issues when necessary.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain accurate records of customer interactions and sales activities in CRM systems.
• Provide regular sales updates to management.
• Stay updated on product knowledge and industry trends.
• Perform other duties as assigned.

Requirements

• At least 2 years of inside sales support and/or parts/service sales experience, preferably in the equipment sales or rental industry.
• Proven experience in inside sales, preferably in the equipment industry.
• Strong customer service skills and a customer-centric approach.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using CRM software and MS Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Must pass drug screens, background checks, and any pre-employment tests as required by law.

Skills

• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented with the ability to work independently.
• Collaborative approach to resolving issues across the enterprise.
• Ability to understand processes, troubleshoot, develop, and recommend solutions.
• Self-motivated team player who enjoys working in a dynamic environment.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Teams, Project).

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.

Job Conditions

• Primarily office environment with occasional exposure to manufacturing/factory settings.
• Subject to noise and temperature changes.

Physical Requirements

• Regularly required to remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to stand, move, and/or walk.
• Frequently required to move and/or transport up to 10 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.