GMC Homeowner Support

Key Responsibilities

• Guiding customers through product registration
• Clarifying warranty terms and business processes
• Offering in-depth product expertise and troubleshooting assistance
• Connecting consumers with local dealers or contractors, including those authorized for Extended Service Agreement repairs
• Maintaining detailed records of customer interactions
• Collaborating with internal teams to address customer concerns and improve service processes

Requirements

• Excellent customer service skills
• Ability to handle a high volume of inbound calls
• Ability to deescalate calls and diffuse upset callers
• Ability to handle data in a timely manner
• Effective communication skills – articulation, pronunciation, and proper grammar are a must
• Strong judgment and aptitude desirable, along with ability to manage multiple and varied activities
• High level of proficiency in time management, with strong ability to prioritize
• High accuracy of information and accuracy of work
• Strong attention to detail
• Ability to work in an office and contact center with male-sounding recommendations
• Working knowledge of computers and business software, Microsoft Excel and Word
• Ability to sit or stand for extended periods of time
• Ability to meet deadlines and work efficiently
• Ability to work unsupervised, prioritize workloads, multitask, multi-line phone, copier, and document scanning
• Knowledge of warranty processes
• Knowledge of a HVAC industry is preferred

Qualifications

• 1–3 years of progressive experience in related field (warranty processes and preferably within HVAC industry)
• 1–3 years of customer service experience
• High School diploma or GED equivalent and familiarity with finance, accounting, and statistics desirable