GM Information Technology - Systems Engineer 2

Role Overview

This role is part of a team entrusted with protecting the customer's connected vehicle experience. The position focuses on ensuring exceptional performance and experiences when using vehicle-connected services. In a fast-paced and growing AI environment, this role fosters innovation, leverages data analytics, and values attention to detail and proactive problem-solving to continuously improve services.

Key Responsibilities

• Perform metric review and impact analysis.
• Utilize ETL (Extract, Transform, Load) methods to derive insights.
• Conduct extensive data analytics on big data and cloud platforms using big data methodologies.
• Create and maintain reports and dashboards.
• Handle bug and incident creation and tracking.
• Provide technical triage support.
• Conduct ad hoc investigations.
• Gather requirements for new features and improvements.
• Work with application subject matter experts and product teams to support digital customer experiences.
• Identify issues, recommend solutions, and escalate when appropriate.

Required Qualifications

Top Skills

• Curiosity and a desire to understand the activity behind data sets.
• Aptitude for complex problems and the ability to recognize patterns.
• Ability to identify a problem, assess its impact, and advise stakeholders.
• Experience with API and semi-structured data handling.
• Familiarity with KPI design and metric definitions.
• Exposure to AI-assisted analytics.

Technical Skills

• Expert SQL skills across Postgres and Oracle systems.
• Unix shell scripting and Oracle SQL integration.
• Experience with cloud data platforms, including Microsoft Azure.
• Experience with Databricks or Power BI.
• Proficiency in Python.

Benefits

• Supplemental benefits including medical, dental, vision, life, disability, and other insurance plans.
• Employee stock purchase program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks to associations including CompTIA and IIBA.
• Dedicated customer service team for Consultants.
• Certified Career Coach.