Glowfari Guest Services Representative (Part-time, Seasonal)

This is a part-time seasonal position expected to start on 10/01/2026 and end on 02/19/2027, with potential to extend in a regular or temporary capacity depending on organizational needs. We are looking to hire 20–25 people for this role.

About the Role

Guest Services Representatives play a key role in creating a welcoming and supportive environment for everyone who visits the zoo. They will perform various duties throughout the zoo, including greeting guests, managing ingress/egress, staffing guest services locations, assisting people in boarding the gondola, and safely operating amusement rides. These staff will interact with numerous other departments and are expected to maintain a high level of service across those interactions. Essential members of our team help connect visitors to amazing experiences at the zoo.

Responsibilities

• Demonstrates superior customer service with customers, both internal (e.g., co-workers) and external (vendors, visitors, customers).
• Greets guests and safely welcomes them on and off all rides/attractions.
• Assists in guest flow in and out of the park and throughout the zoo.
• Learns and maintains an understanding of zoo protocols and policies to ensure proper guest engagement.
• Responds appropriately to emergency situations.
• Maintains a clean and orderly work area.
• Arrives in uniform, on time, and ready to work each day.
• Performs other related duties as required and assigned.

Requirements

• At least 18 years of age.
• Able to engage with guests and coworkers with positive, efficient interactions.
• Able to follow policies and procedures as taught, show attentiveness to work, and be safety conscious.
• Able to learn to operate various rides and detect possible problems with ride operation.
• Able to read, write, and count accurately.
• Able to work weekends, nights, and holidays.

Work Environment

Work in outdoor environments in various weather conditions, including inclement weather such as heat, cold, wind, and rain.

Physical Considerations

• Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop, and speak regularly and for long periods of time (up to 8-hour shifts or more).
• Ability to navigate zoo grounds.

Skills

• Communication: Communicates respectfully and effectively with stakeholders across identities, both verbally and in writing.
• Collaboration: Builds trusting relationships with both internal and external stakeholders and approaches differences of opinion with curiosity and humility.
• Dependability: Demonstrates trustworthiness and reliability, including while working with little or no direct supervision.
• Flexibility: Adapts nimbly to evolving priorities and urgent needs; handles intervals of high pressure while maintaining perspective and humor.
• Inclusive Culture: Fosters a culture of mutual respect, transparency, collaboration, and belonging which allows all employees to feel appreciated, included, and valued.
• Passion: Wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times.
• Wildlife Aware: Understands the mission to support the conservation and welfare of animals at the zoo, locally and globally. Demonstrates a willingness and passion to reflect this mission in all actions and continues to learn how to take action for wildlife.
• Sustainability: Oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department.

Pay

$20.97 per hour. An offer at this rate will be our best and final compensation offer, in alignment with the zoo's compensation philosophy.

Schedule

Part-time, temporary role with shifts potentially including weekends, nights, and holidays.