Global Workload Automation Delivery Engineer III

Responsibilities

• Aid in the optimization of workload automation tools used by GMF IT.
• Develop and implement processes in the workload software.
• Attend project meetings to help drive workflow planning.
• Act as mentors to less experienced engineers.
• Support other GMF IT teams in use of the software for their own departmental advantage.
• Provide support to the system admin as needed.
• Provide expert support in isolating faults and failures in time critical batch jobs and workflows.
• Support optimization of existing workloads, on-boarding of new applications and aid in the execution and delivery of related IT Services.
• Collaborate with external and internal customers to analyze automation needs and provide deliverables as assigned.
• Utilizes workload automation software to develop and implement batch jobs, workflows, and all other software components.
• Escalates complex or consequential issues to management.
• Identifies and directs changes through appropriate review and approval mechanisms.
• Understands and promotes the GM Financial policy on Treating Customers Fairly (TCF) to ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial business and complete all regulatory knowledge training where applicable in a timely fashion.

Qualifications

• Proven abilities in engineering batch jobs and workflows required.
• Proficiency at coding scripts in Unix, Linux and Windows system interface languages to facilitate workflow development preferred.
• Operating System fluency with Linux, UNIX, AIX, and Windows required.
• Familiarity with ITIL Service Management framework principles preferred.
• Exposure to working with geographically dispersed teams preferred.
• Experience with the system aspects of automation software preferred.
• Must have high attention to detail, be well organized and a self-starter.
• Must be able to work with limited to moderate direct supervision.
• Readily and actively shares knowledge.
• Embraces diversity of ideas from team members and leaders.
• Easily adapts to new technologies and environment changes.
• Ability to identify, develop, document and implement industry best practices centered on workload automation technologies.
• Excellent analytical ability and troubleshooting skills.
• Excellent written and verbal communication skills, ability to communicate professionally in a corporate environment at all levels and to all audiences.
• Ability to train others in use of software/tools as needed.
• Readily adapts industry trends and new technologies to day-to-day work activities.
• Ability to relate knowledge of enterprise platforms and operating systems to key business functions and processes.