Global Vehicle Comm Center Agt

Essential Functions

• Handles routine and emergency calls from within and outside of FedEx, and dispatch the appropriate personnel.
• Records all calls and update access database.
• Runs needed reports, track call trends.
• Schedules mobile crews at efficient locations to be able to respond to calls.
• Maintains communication with dispatchers and field personnel.
• Monitors radio calls and telephones and transfer as needed.

Minimum Requirements

• High school diploma/GED
• Two (2) years related ramp or dispatch experience
• Demonstrated knowledge of ramp locations (slides and door locations)
• Proficient in use of PC (Microsoft word and excel)
• Ability to work busy office situation with multiple dispatches and phone calls
• Excellent human relations and communications skills

Preferred Qualifications

• Knowledge of ramp locations (slides and door locations)
• Proficient in use of PC (Microsoft word and excel)
• Ability to work busy office situation with multiple dispatches and phone calls
• Excellent human relations and communications skills

Job Conditions

• Ability to complete appropriate training
• Ability to work multiple and varying shifts based on business needs

Pay, Benefits & Schedule

The desired location for this position would be Indianapolis, IN. Employees will be required to work at the FedEx location five days a week. Pay: (FEC_US SH24) $18.87/hr - $26.42/hr. Additional details on benefits can be found here.