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Jobs · Management · Minnesota

Global TST - Industrial Floorcare

Nilfisk · Brooklyn Park, MN · 1 wk ago
Management$89k–$111k/yrFull-time

Key Accountabilities / Responsibilities

  • Act as global Subject Matter Expert (SME) for industrial floorcare platforms
  • Represent service in New Solution Development projects and ensure service readiness at product launch
  • Drive serviceability improvements in collaboration with R&D and Product Management
  • Support lifecycle performance through analysis of field issues and feedback loops
  • Provide advanced technical support to regions and local service teams
  • Lead troubleshooting of complex electro-mechanical and software-related issues
  • Support root cause analysis and technical failure investigations (TFRs)
  • Collaborate with suppliers and engineering teams to resolve quality issues
  • Act as interface between R&D, Quality, and Service
  • Identify and analyze recurring field issues and drive corrective actions
  • Create and maintain: Technical Failure Reports (TFRs), Technical Service Bulletins (TSBs)
  • Contribute to improving serviceability, reliability, and product performance
  • Deliver content for technical training programs for: Internal service teams, Service partners and dealers
  • Support and enable Train-the-Trainer concept globally
  • Certify and develop regional Subject Matter Experts
  • Develop and deliver technical training programs for: Internal service teams, Service partners and dealers
  • Create scalable training content (e-learning, video, instructor-led material)
  • Support and enable Train-the-Trainer concept globally
  • Certify and develop regional Subject Matter Experts

Required Minimum Qualifications

  • Bachelor’s degree in engineering (Electrical, Mechanical or similar) or equivalent experience
  • +5 years’ experience in technical support, service, or product support
  • Experience with industrial equipment (floorcare, automotive, forklift, or similar)

Competencies

  • Strong problem-solving and analytical mindset
  • Ability to translate complex technical topics into practical guidance
  • High level of ownership and ability to drive topics to resolution
  • Strong stakeholder management across functions and regions
  • Comfortable working in a global, cross-cultural environment

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life.

Benefits

  • $88,800.00-$111,000.00
  • Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance
  • Flexible Spending Accounts, Health Savings Account with Company Contribution
  • 401K with Company Match
  • Long and Short Term Disability, Employee Assistance Program
  • Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day
  • Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities

Job applicant FAQ

Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.

Talent Acquisition Process

Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.

Equal Opportunity Employer

We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.

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