Global Services Tech III
About the role
Ashley Furniture is a leading global furniture manufacturer and retailer committed to delivering quality home furnishings and exceptional value to our customers. As we continue to grow and evolve, we're investing in enterprise technology initiatives that support our manufacturing, distribution, retail, and back-office operations worldwide.
The Global Tech Services - Tech III independently manages and supports all systems that enable Manufacturing, Distribution, Supply Chain, Retail, Back Office, and other business units to operate effectively, while supporting and advising junior team members. This role provides advanced troubleshooting of Microsoft Windows, Apple, and Linux workstations and laptops, iOS and Android mobile devices, barcode scanners and printers, wired and wireless networks, and other operational hardware and software. In addition to these technical skill sets, this role has a technical understanding of Networking, Wireless Systems, UPS, Data Center operations, and IoT.
Responsibilities
- Work within IT ticketing system to address and track IT hardware and software issues
- Troubleshoot user technical issues with desktops, laptops, and tablets across various teams and environments
- Provide advanced troubleshooting for Microsoft Windows, Apple, and Linux platforms
- Support iOS and Android mobile devices
- Troubleshoot barcode scanners and operational hardware
- Install, troubleshoot, and repair laser, thermal, check, and badge printers
- Install, configure, and troubleshoot public and proprietary software
- Image and support Apple-related hardware and software
- Run, terminate, test, and troubleshoot ethernet, fiber optic, and coaxial cabling
- Utilize ladders and lifts to reach network cabling and equipment for installs and troubleshooting
- Support networking, wireless systems, UPS, data center operations, and IoT devices
- Image deskt