Global Services Tech II
Ashley Furniture Industries · Memphis, TN · 2 mo ago
On-siteInformation TechnologyFull-time
Primary Responsibilities
- Manage IT ticketing system for hardware/software issues
- Support multi-platform environments (Windows, Apple, Linux)
- Configure and troubleshoot mobile devices and scanners
- Install and maintain printer systems (Laser, Thermal, Check, Badge)
- Network cable installation and maintenance
- System Management: Desktop/laptop/tablet imaging and deployment, Software installation and configuration, Asset and inventory tracking, Network infrastructure support
- Vendor liaison and coordination
- Maintain knowledge base documentation
- Implement process improvements
- Follow escalation procedures
- Monitor warranty periods
- Track IT assets
Required Qualifications
- Associate degree in Computer Science/Information Systems or equivalent experience
- 3+ years endpoint technical support experience
- CompTIA A+, CompTIA Network+, ITIL Foundation, Microsoft 365 Certified: Endpoint Administrator Associate, Apple Certified Support Professional (ACSP)
Technical Skills
- Windows/Mac OS troubleshooting
- Network infrastructure support
- Hardware diagnostics
- Mobile device management
- Printer system maintenance
Professional Skills
- Strong communication abilities
- Problem-solving expertise
- Time management
- Documentation proficiency
- Customer service focus
- Team collaboration
Additional Requirements
- Occasional domestic travel
- Flexible schedule availability
- ITIL process knowledge
- Continuous improvement mindset
- Multi-project management ability