Global Services Product Manager: Infrastructure Solutions

Key Responsibilities

• Define and own the global lifecycle services roadmap for Infrastructure Solutions, including modular, containerized, and skid-based data center solutions
• Translate customer needs for availability, reliability, scalability, operational simplicity, and speed of deployment into standardized service offerings
• Develop clear, repeatable service definitions including scope, entitlements, service levels, and value differentiation
• Ensure offerings support the full lifecycle: commissioning, operations, optimization, expansions, retrofits, and end-of-life
• Partner with regional services teams to deploy global service offerings consistently and at scale
• Develop and maintain global service artifacts, including: Statements of Work (SOWs), Standard Operating Procedures (SOPs), Service delivery playbooks and deployment models
• Balance global standardization with regional flexibility to address local regulatory, labor, and customer requirements
• Lead market research, customer discovery, and competitive analysis for Infrastructure Solutions services
• Launch new global service offerings, including pilots, global rollouts, and sales and delivery enablement
• Collaborate with Infrastructure Solutions engineering and product teams to influence design-for-serviceability, modularity, and digital readiness
• Identify opportunities to bundle services with solutions at time of sale to improve customer outcomes and attach rates
• Equip sales teams with clear value messaging, customer ROI narratives, and service positioning for solution-led deals
• Track service adoption, attach rates, execution quality, and customer outcomes across the installed base
• Use field feedback, service analytics, and customer insights to continuously refine offerings
• Support the development of KPIs tied to customer value, recurring revenue growth, and global consistency

Qualifications

• Bachelor’s degree in Engineering, Operations, or a related technical field
• 7–12+ years’ experience in services product management, lifecycle services, integrated infrastructure, or mission-critical environments
• Strong understanding of data center infrastructure, including power, thermal, controls, and modular or containerized solutions
• Experience developing global service offerings deployed across multiple regions
• Proven ability to work cross-functionally across product management, engineering, services, sales, and digital teams
• Strong strategic thinking combined with execution discipline and customer-centric mindset