Global Service Delivery Coordinator - Offnet Deployment
About the Role
This job supports customer orders, ensuring seamless coordination from sale to installation within defined service level agreements. It collaborates with technical teams to manage escalations and provides specialized support, guaranteeing accurate and timely order fulfillment.
Responsibilities
- Ensuring timely order coordination, verification, and corrections within service level agreements
- Collaborating with senior sales colleagues to process customer orders accurately and efficiently
- Assisting with the incubation process for new products, supporting early-phase introduction
- Managing support for strategic accounts and maintaining high-level customer relationships
- Working with advanced technical support teams to manage escalations and ensure resolutions meet service agreements
- Providing order support across various customer channels
- Overseeing contract compliance, executing approvals, and ensuring service validation with customers
- Navigating complex systems to build, track, and monitor multi-location customer orders, while continuously identifying and implementing process improvements
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned
Experience with Orion and Smartsheets a plus; experience with Excel is required.
Requirements
- High School Diploma / GED
- 5-7 Years relevant work experience
Skills
- Collaboration
- Adaptability
- Communication
Pay
This job can be performed in Colorado with a pay range of $23.71 - $35.56 per hour. Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Benefits
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.