Global Service Cloud Solutions Manager

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements.

What We Offer

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Why You Will Love this Job

We are seeking a Global Service Cloud Solutions Manager for the Power Systems group that will ensure that aftermarket service maintenance data in Salesforce Service Cloud is accurate, complete, and actionable for distributors worldwide. This role is critical to our aftermarket business, enabling distributors to quote service maintenance, identify what parts and quantity are required for the maintenance tasks to order and stock the correct spare parts efficiently for the service maintenance.

Responsibilities

• Aftermarket Service Data Accuracy & Governance:
• Maintain accurate and complete service tasks, maintenance BoMs, and spare parts associations in Salesforce Service Cloud.
• Ensure all generators and installed base units have the correct maintenance tasks linked with the right parts and quantities for distributor stocking.
• Collaborate with Service Engineers to validate and update technical information.
• Audit service data regularly to maintain quality, completeness, and accuracy for aftermarket operations working close with the data analyst.
• Distributor Enablement & Adoption:
• Train and support distributors in using the Salesforce Service Cloud for aftermarket quoting, ordering, and inventory planning.
• Ensure distributors have access to accurate maintenance tasks, parts information, and BoMs to reduce downtime and service errors.
• Gather feedback from distributors and address challenges to improve usability and adoption.
• Solution Improvement & Cross-Functional Collaboration:
• Act as a bridge between Service Engineers, E-Commerce, Data analyst, and distributors to improve workflows and Salesforce solution usability.
• Recommend enhancements to the Salesforce Service Cloud platform to better support distributor aftermarket needs.
• Monitor adoption, track KPIs (data accuracy, distributor usage, order efficiency), and report globally.
• Aftermarket Impact:
• Support the aftermarket strategy by ensuring distributors can stock the right parts and deliver reliable service to end customers.
• Drive initiatives that improve service efficiency, spare parts availability, and overall distributor satisfaction.
• Service Agreements dashboard providing analysis of Potential parts sales under SA vs final parts sales to the channel team to drive actions with the distributors.

Requirements

• Bachelor’s degree in engineering, Technical Service, Information Management, or related field.
• 5+ years of experience in aftermarket service operations, spare parts management,
• 3 years of experience of product ownership of Salesforce service cloud
• Strong knowledge of service BoMs, spare parts, maintenance procedures, and aftermarket processes in industrial/manufacturing sectors.
• Experience collaborating with distributors to ensure correct use of digital service solutions.
• Familiarity with ERP/PIM systems and master data governance.
• Excellent communication, training, and problem-solving skills.
• Spanish speaking a plus

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at www.rehlko.com/who-we-are. In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!? Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Americans with Disabilities Act (ADA) It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com. Rehlko is an equal opportunity/affirmative action employer. Our Values Curiosity – Seek, learn, share Trust – Go farther together Pace – Focus to go faster Excellence – Find the win every day