Global Senior Product Operations Manager, Digital Health - Acute Care and Monitoring

About the role

The Global Senior Product Operations Manager – Digital Health role is designed for a high-potential, hands-on operator who brings strong program management discipline, operational rigor, and digital product fluency. This individual contributor role will work closely with senior Digital Health leadership and function as a trusted operating partner, helping translate strategy into execution while building the processes, cadence, and structures needed to scale SaaS and recurring-revenue businesses.

Responsibilities

• Own day-to-day product and marketing operations for the Digital Health marketing organization
• Establish and run operating rhythms (annual planning, quarterly reviews, portfolio readouts)
• Serve as the connective tissue between upstream product marketing and downstream/global marketing
• Bring structure, clarity, and predictability to how work is planned and executed
• Lead cross-functional programs spanning product strategy, launches, lifecycle management, and growth initiatives
• Track milestones, dependencies, risks, and outcomes across multiple initiatives
• Ensure alignment on priorities, sequencing, and resourcing across teams
• Proactively surface risks and tradeoffs to enable timely decision-making
• Enable ACM's digital and SaaS transformation by helping define and operationalize new ways of working
• Partner with Product, Finance, and Commercial teams to support subscription and recurring-revenue models
• Help establish processes, metrics, and governance to support software KPIs (e.g., adoption, usage, renewals)
• Identify process gaps and help build scalable structures that support software-led growth
• Own marketing operating budget management, including planning, tracking, and variance analysis
• Partner with Finance on forecasts, accruals, and investment prioritization
• Provide leadership with clear visibility into spend, progress, and outcomes
• Act as a trusted operating partner to Digital Health leadership
• Prepare executive-level readouts, dashboards, and planning materials
• Drive follow-through on leadership priorities and strategic initiatives
• Support key reviews, planning sessions, and cross-functional forums
• Design and evolve processes, templates, and tools to improve efficiency and consistency
• Foster a culture of accountability, transparency, and outcome-oriented execution

Requirements

• Minimum Requirements: Bachelor’s degree required, 7+ years of experience in product operations, marketing operations, program management, or business operations or 5+ years with an advanced degree.
• Nice to Have: Experience working in digital products, digital health, healthcare technology, SaaS, or platform-based environments.
• Demonstrated ability to manage complex, cross-functional initiatives in a matrixed organization.
• Experience supporting digital or software-enabled business models.
• Familiarity with product lifecycles, launches, and commercialization processes.
• Strong financial acumen, including budgeting and investment tracking.
• Excellent written and verbal communication skills, including for senior audiences.
• MBA or advanced degree in business, healthcare, or engineering.

Qualifications

• Must Have: Bachelor’s degree required, 7+ years of experience in product operations, marketing operations, program management, or business operations or 5+ years with an advanced degree.
• Must Have: Demonstrated ability to manage complex, cross-functional initiatives in a matrixed organization.
• Must Have: Experience supporting digital or software-enabled business models.
• Must Have: Familiarity with product lifecycles, launches, and commercialization processes.
• Must Have: Strong financial acumen, including budgeting and investment tracking.
• Must Have: Excellent written and verbal communication skills, including for senior audiences.
• Must Have: MBA or advanced degree in business, healthcare, or engineering.

Skills

• Strong financial acumen, including budgeting and investment tracking.
• Excellent written and verbal communication skills, including for senior audiences.
• Strong program management discipline.
• Operational rigor.
• Digital product fluency.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Employee Stock Purchase Plan
• Employee Assistance Program
• Simple Steps (global well-being program)