Global Security Operations Center Supervisor - Part Time

About the role

Allied Universal is looking to hire a Global Security Operations Center Supervisor. The Global Security Operations Center (GSOC) Supervisor leads the day-to-day activities of assigned shifts in the client’s GSOC. This position is responsible for line-level supervision of up to ten Lead Operators and Operators. The GSOC Supervisor assures that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure. This position is under the direction of the Operations Manager.

Responsibilities

• Receive shift pass-down information and conduct shift briefings to provide updates, assignments, training, and uniform compliance
• Maintain situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally
• Draft and send emergency mass notifications and other crisis communications
• Ensure that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents
• Assist the client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems
• Identify and route security for resolution of any nuisance or trouble (physical security) alarms
• Provide back-up, support, and on-call function as needed
• Oversee quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Operations Manager
• Directly assist in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
• Supervise the maintenance and deployment of a GSOC knowledge management dashboard (e.g., SharePoint Site or other tool)
• Work with Operations Manager to identify process and quality improvements
• Represent the GSOC in meetings with client personnel
• Triage and manage incidents of workplace violence or other associate misconduct
• Develop and execute training for the Operators in all control room functions and conduct training exercises with the field leadership team

Requirements

• College degree (BA) or equivalent work experience in an operations center or dispatch capacity
• At least four years of experience in security
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Qualifications

• Excellent instructional, customer service, written and verbal communication skills
• Experience in conducting research/analysis
• Ability to multitask in a fast-paced, at times stressed work environment
• Comfortable with high-tech work environment and constant learning of new tools and innovations
• Flexibility to work all shifts, and willingness to assist the team with overtime when needed
• Good working knowledge of Microsoft Office suite and Windows OS
• Self-motivated, curious, and knowledgeable pertaining to news and current events
• Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
• A dependable team player with business maturity, enthusiasm and a positive attitude

Pay Rate: $27.45 / Hour

Minimum 1 plus years of security experience

Supervisory or management experience required