Global Quality Assurance Reviewer

About the role

The Global Quality Assurance team is looking to recruit a talented individual with experience in claims handling or auditing of either TPAs or Financial Lines claims, to join our team on a permanent basis. The primary responsibility is to perform claim file reviews to evaluate Best Practices compliance and claim handling improvement opportunities, throughout the life of a claim file, across AIG Claims.

Responsibilities

• Technical and compliance reviews include Financial Lines and TPA claims across all levels of complexity, globally.
• Complete quality reviews on all files within program guidelines while achieving and maintaining calibrated application of Line of Business best practices and claim handling expectations.
• Organize and execute Benchmark reviews as a Team Lead; including scheduling, GQA review team oversight and results reporting.
• Establish and maintain effective communication with Line of Business partners including presentation of constructive feedback in a positive way.
• Identification of trends and improvement opportunities with follow-up to ensure implementation of meaningful continuous improvement and/or action plan in partnership with claims.
• Commitment to personal development and skill enhancement.

Requirements

Additional language skills, desirable.
Proven claims experience in either handling Financial Lines LOB claims or TPA managed claims.
Excellent awareness of industry practices surrounding Claims Handling together with strong knowledge of subject matter and ability to apply it to the role.
Experience in claims analysis and audit, desirable.
Ability to make recommendations on action and improvement plans.
Excellent attention to detail.
Strong verbal and written Communication skills, ability to influence and to manage stakeholder expectations.
Excellent organizational skills.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Not specified.

Pay

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview.

Schedule

AIG provides a flexible schedule to accommodate the needs of our team members.