Global Program Manager - Software Implementation

About the role

Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality.
Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact.
Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation.
Serve as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success.
Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts.

Responsibilities

• Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution
• Support the GPM team to actively share knowledge and resources to find ways to improve
• Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product Management
• Support implementation proposals and services contract negotiation
• Cook up Customer Success Manager activities to drive product value and adoption

Requirements

• 12+ years in large-scale enterprise software program management
• Consulting experience with proven ability to lead large, complex customers
• Track record of success leading internal teams and partners to deliver measurable business results
• Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority

Qualifications

• Typical travel is 25%, but may be up to 50% based on customer requirements
• Direct experience with the Pharmaceutical R&D space with a priority on Clinical, Regulatory (RIM), and Pharmacovilgelence (PV)
• Veeva Vault implementation experience
• Software as a Service implementation experience in GxP space

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Pay

Base pay: $100,000 - $200,000

Schedule

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.

Additional Information

A different kind of company. A Public Benefit Corporation.
Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Company Culture

• We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.
• Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
• Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Equity Program

Veeva’s equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Non-Compete Agreements

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.