Global Program Manager, Data Center Safety, Security, and Environmental

DC Security is looking for a Program Manager to own and drive Program Fortify and related training/career development initiatives for our global security workforce. You'll design, deliver, and continuously improve blended training programs that build capability across Data Security Managers (DSMs) and field teams spanning AMER, APJC, and EMEA.

About the role

This role sits within the Data Center Safety, Security and Enviro team and reports into DC Security's program management organization. You'll work closely with Learning Experience Design (LXD), Training Operations, regional Cluster Security Managers (CSMs), and field contributors to scale training that is measurably effective.

Responsibilities

• Own end-to-end delivery of the Fortify Training Program, including curriculum roadmap, milestone tracking, and stakeholder communication.
• Drive the design and deployment of multi-modal training content (instructor-led, micro-learning, video, gamified modules, interactive simulations) via the LEARN platform.
• Manage the Fortify Academy cohort cycle: enrollment coordination, facilitation logistics, graduation criteria, and post-Academy effectiveness measurement (knowledge gain, application of content, satisfaction scores).
• Own measurement and reporting: define KPIs (e.g., knowledge gain percentages, satisfaction targets, post-training application rates), build dashboards, and deliver QBR/MBR-level program updates.
• Maintain and evolve the FORGE Knowledge Hub Wiki as the single source of operational documentation across security domains.
• Coordinate a global contributor base across multiple regions, growing content coverage and ensuring consistency.
• Own the People Manager Training framework: content development, regional adaptation, and delivery tracking.
• Identify and implement AI-assisted development opportunities (Amazon Quick, Kiro, Amazon Nova) to improve content creation velocity and quality.
• Partner cross-functionally with LXD, Ops Excellence, and regional CSM leadership to align training priorities with operational gaps and org priorities.

About the team

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. We experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Qualifications

Basic Qualifications

• 3+ years of program or project management experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams

Preferred Qualifications

• 3+ years of driving end-to-end delivery and communicating results to senior leadership
• 3+ years of driving process improvements experience
• Experience with Learning Management Systems (LMS), or experience implementing a cloud-based technology solution
• Experience in physical security, data center operations, or similar operational environments

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and options for Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits.

Pay

• USA, VA, Herndon: $74,200.00 - $129,800.00 USD annually
• USA, WA, Seattle: $82,700.00 - $129,800.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.