Global Payments Solutions Senior Project Manager-Client Change Management, Client Connectivity

Key Responsibilities

• Lead end-to-end delivery of client change initiatives, including planning, execution, risk management, and issue resolution
• Collaborate with business units and clients to gather requirements, define project scope, and set clear deliverables
• Develop and maintain detailed project plans, timelines, and status reports, communicating progress to clients, internal stakeholders, and senior sponsors
• Conduct user training sessions and prepare supporting documentation to ensure successful adoption and ongoing client satisfaction
• Oversee the setup and onboarding of new financial products and connectivity solutions for clients
• Cook up and maintain strong client relationships, acting as a trusted advisor
• Serve as a bridge between technical and non-technical teams, translating business needs into actionable technical requirements
• Provide regular updates to stakeholders, highlighting progress, risks, and mitigation strategies
• Champion a culture of inclusion, teamwork, accountability, and process improvement across global and U.S. teams
• Support change management initiatives to drive adoption and engagement

Skills & Experience

• Proven experience in systems implementation and integration, preferably within the financial services sector
• Strong project management skills with a track record of delivering projects on time and within scope
• Project management certification (e.g., PMP, Prince2, Agile) is advantageous but not required
• Technical proficiency in integration tools, APIs, and data mapping; familiarity with platforms such as JIRA, MS Project, or Confluence is a plus
• Excellent communication, stakeholder management, and influencing abilities, including experience working with senior leaders
• Analytical mindset with strong problem-solving and process optimization skills
• Familiarity with U.S. compliance, data privacy, and security best practices
• Experience working in a multicultural, global environment is highly valued

Qualifications

Commensurate with experience.