Global LC/MS Service Trainer - ONSITE

About the role

The Liquid Chromatography/Mass Spectrometry (LC/MS) Service Trainer is responsible for developing and delivering workflow-based LC/MS training programs that prepare the global service workforce to support current and emerging technologies. This role strengthens Field Service Engineer readiness by creating engaging technical training, improving troubleshooting capability, supporting new product introductions, and partnering with Global Service Support teams to address field knowledge gaps. Strategically, this position plays a critical role in building global service capability, standardizing training practices, accelerating field adoption of new technologies, and ensuring service teams are prepared to deliver consistent, high-quality customer support. The role has a direct impact on service productivity, customer satisfaction, and overall field effectiveness.

Responsibilities

• Develop and deliver LC/MS workflow training programs that enable Field Service Engineers to understand and support end-to-end customer workflows, including sample preparation, method development, data acquisition, processing, and reporting
• Create engaging learning experiences through instructor-led, virtual, and hands-on training that translate complex technical and workflow concepts into practical service applications
• Strengthen field troubleshooting capabilities by training service personnel to diagnose and resolve issues across instrumentation, software, methods, and customer workflows, improving service effectiveness and customer outcomes
• Design and maintain technical training curricula and learning resources, including workflow-based exercises, assessments, job aids, and digital learning content that support competency development and field readiness
• Partner with Global Service Support teams to support new product introductions, address field knowledge gaps, and continuously improve service performance through effective training and knowledge transfer

Requirements

• Bachelor's degree (B.S./B.A.) in Chemistry, Science, Medical Technology or equivalent experience with an emphasis on LC/MS or CE technology or workflows with 3+ years of hands-on experience with LC/MS systems, including maintenance, troubleshooting, and customer support in a service, applications, or laboratory environment, OR Associate's Degree (A.S./A.A.S) in same fields with 5+ years of experience
• 1+ years experience creating training materials and learning content, such as curricula, lab exercises, workbooks, assessments, troubleshooting guides, and digital learning resources
• Demonstrated experience supporting analytical workflows including sample preparation, method setup, instrument operation, data acquisition, data processing, and results interpretation across LC/MS platforms
• Experience developing and delivering technical training programs, including instructor-led, virtual, and hands-on courses for engineers, technical specialists, or laboratory personnel
• Proven ability to collaborate with cross-functional teams

Preferred qualifications

• Hands-on experience with SCIEX OS software
• Hands-on experience with Analyst software
• Operational experience with SCIEX Triple Quad, QTRAP, and/or TripleTOF mass spectrometry platforms

Travel & physical requirements

• Up to 15% travel, including overnight stays; primarily international
• Ability to regularly lift, move, slide, raise and/or place up to 40 lbs. unassisted
• Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms

Pay & benefits

• Annual salary range: $115,000.00–$125,000.00
• Eligible for bonus/incentive pay
• Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k)

This position reports to the Director, Service Training, is part of our Global Service Support team and is ONSITE at our location in Marlborough, MA.