Global IT Software Engineer Director - Client Team

Key Responsibilities

• Lead end-to-end technical delivery for a Dynamics 365 Sales implementation, ensuring the solution architecture, configuration, custom development, and integrations align to business goals and enterprise standards
• Oversee multiple vendors and system integrators responsible for design, build, test, deployment, and release activities, holding partners accountable for scope, quality, timelines, and engineering discipline
• Establish governance for solution design decisions, environment strategy, release management, defect triage, risk tracking, and dependency management across internal and vendor teams
• Ensure the implementation is designed for government cloud requirements, including security, compliance, data handling, access controls, and platform constraints relevant to regulated environments
• Drive architecture and design reviews covering Dynamics 365 Sales, Dataverse, Power Platform components, integrations, data migration, reporting, and surrounding enterprise systems
• Partner with product, business, security, architecture, and compliance stakeholders to translate requirements into a delivery roadmap and implementation approach that is both scalable and supportable
• Provide executive-level visibility into delivery health, key decisions, risks, issue remediation, and vendor performance
• Guide cutover, deployment readiness, hypercare, and transition to support, ensuring long-term operability, maintainability, and adoption of the platform
• Define and evolve the long-term CRM platform strategy, ensuring alignment with enterprise architecture standards, future business needs, and technology modernization objectives

Qualifications

• 10+ years of experience leading enterprise CRM or customer platform initiatives, including significant hands-on and leadership experience with Microsoft Dynamics 365 Sales
• Demonstrated experience leading large-scale implementations involving external vendors, system integrators, or blended delivery teams
• Strong understanding of Dynamics 365 Sales architecture, Dataverse, security model, integration patterns, data migration, and environment management
• Experience delivering solutions in a government cloud or similarly regulated environment, with awareness of compliance, security, and operational constraints
• Strong judgment in technical trade-offs, delivery risk management, and issue escalation across complex, multi-stakeholder programs
• Able to communicate effectively with engineering teams, business stakeholders, senior leadership, and vendor partners
• U.S. citizenship and ability to satisfy government security clearance requirements