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Global Head of Hospitality

Apollo Global Management, Inc. · New York, NY · 2 wk ago
ManagementFull-time

Position Overview

The Global Head of Corporate Dining & Hospitality defines and delivers a best-in-class hospitality experience across the firm’s global offices. Operating in a high-performance, client-focused environment, this leader ensures that employees and external stakeholders receive exceptional service, discretion, and consistency aligned with top-tier luxury hospitality standards.

About the Role

This role oversees a fully subsidized, market-leading employee dining program that serves as a strategic differentiator in talent attraction, retention, and daily productivity. The position also has global responsibility for client-facing hospitality, reception, conference services, and wellness across the firm’s primary offices in New York, Greenwich, El Segundo, London, and Mumbai.

Primary Responsibilities

  • Strategic Leadership

    • Lead an established global hospitality program aligned with the firm’s brand: understated, high-touch, and execution-focused
    • Guest Experience: Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues
    • Position dining and hospitality as a core employee benefit and productivity driver
    • Establish further global standards with flexibility for regional nuance
    • Serve as a trusted partner to senior leadership on workplace experience and client engagement
    • Partner with the firm’s Regional Heads of Workplace Operations and the Global Head of Design & Construction to bring new locations online
    • Set clear KPIs and dashboards; monitor, audit, and course-correct to ensure alignment with strategic goals

  • Employee Dining Program (Flagship Responsibility)

    • Design and oversee a best-in-class, fully employer-funded dining program across all offices
    • Own operational performance across all regions, ensuring cohesion and consistency
    • Ensure seamless, high-quality daily service with no-friction access for employees (speed, consistency, availability)
    • Curate elevated, rotating menus that balance: premium quality and variety, health and wellness, and efficiency for fast-paced schedules
    • Benchmark against top peer firms, private clubs, and luxury hospitality operators
    • Continuously refine the program using feedback, utilization data, and evolving workforce expectations

  • Client & Executive Hospitality

    • Deliver discreet, high-touch hospitality for investor meetings, board engagements, and senior leadership interactions
    • Coordinate executive visits, high-profile client meetings, and international delegations with exceptional attention to detail
    • Oversee client-facing venues and VIP service standards (white-glove where appropriate, invisible where expected)
    • Ensure absolute confidentiality and precision execution for key meetings and events
    • Partner strategically with Workplace Operations, Security, Investor Relations, Human Capital, Executive Assistants, and senior stakeholders to ensure seamless, integrated guest experiences

  • Global Operations & Vendor Management

    • Select and manage best-in-class hospitality vendors, chefs, and operators in each market
    • Negotiate and manage significant global budgets while maintaining uncompromising quality
    • Implement consistent service standards, reporting, and performance management

  • Design & Workplace Integration

    • Partner with Real Estate and Workplace teams to design institutional-quality dining spaces that reflect the firm’s brand
    • Ensure layouts support both efficiency (high throughput) and discretion (private dining, executive areas)
    • Influence kitchen capabilities to support premium, flexible service models

  • Standards, Risk & Compliance

    • Maintain rigorous global standards for food safety, hygiene, and regulatory compliance
    • Establish protocols for crisis management, supply chain disruptions, and business continuity
    • Ensure operational resilience across all locations

Experience Qualifications & Experience

  • 15+ years in senior hospitality leadership within private equity / financial services environments, luxury hotels, private clubs, and/or high-end corporate dining programs

  • Proven history of scaling operations and operational transformation

  • Proven experience running multi-location, premium, employer-subsidized dining programs

  • Experience operating in high-discretion, high-expectation environments

Key Competencies

  • Strong knowledge of facilities management and day-to-day workplace operations

  • Discretion and judgment in sensitive, high-profile environments

  • Detail orientation with uncompromising standards

  • Speed, responsiveness, and problem-solving under pressure

  • Global mindset with local cultural fluency

  • Ability to translate hospitality into a strategic business advantage

Success Metrics

  • Employee utilization and satisfaction with the dining program

  • Seamlessness and quality of daily service (speed, availability, consistency)

  • Senior leadership and client feedback on hospitality experience

  • Vendor performance and operational reliability

  • Effective cost management relative to program scale and quality

Pay Range

$250,000 - $300,000

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