GLOBAL DIRECTOR OPERATIONS

Job Summary

Shape the Future of Workplace Hospitality on a Global Stage
Compass Group, in partnership with Rapport Guest Services, is seeking an exceptional Global Director of Operations to lead and transform reception and conference services across 14 dynamic, high-profile locations worldwide.

Lead with Vision

• Set and execute a bold global strategy for reception and conference services across the U.S., India, and UK
• Elevate service delivery to a best-in-class, hospitality-led experience that sets new industry benchmarks
• Drive consistency while embracing regional nuances and cultural excellence

Inspire High-Performing Teams

• Lead, coach, and empower a diverse, international team of managers and front-line professionals
• Build a culture where service excellence, innovation, and people-first leadership are prioritized
• Develop future leaders and create clear pathways for growth and succession

Own the Client Experience

• Act as a trusted advisor and strategic partner to senior client stakeholders
• Deliver impactful business reviews and continuously evolve services to exceed expectations

Drive Performance & Growth

• Own operational and financial performance across all locations, balancing excellence with efficiency
• Identify opportunities to enhance service, optimize costs, and expand scope
• Play a key role in retention, innovation, and growth initiatives

Champion Innovation

• Introduce forward-thinking ideas, technology, and service enhancements that redefine guest experience
• Continuously raise the bar transforming traditional reception and conference services into seamless, elevated experiences

Why This Role Stands Out

• Global Impact: Lead operations across three countries and 14 locations
• High Visibility: Partner with senior leadership and key clients
• Career-Defining Scope: Shape and standardize service on an international scale
• Innovation-Driven: Bring new ideas to life in a forward-thinking environment
• People-First Culture: Be part of Rapport’s renowned hospitality ethos within Compass Group

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or related field
• Minimum of 10 years of progressive experience in hospitality operations, preferably in a corporate setting
• Proven track record of leading teams and driving operational excellence
• Strong understanding of industry trends and best practices
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, client-driven environment
• Experience with project management tools and software

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commute Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave