Global Customer Director MNC, Technology Sector NorAm

About the role

Lead the global development and growth of assigned multinational customer accounts in the Technology Sector by positioning DHL as a strategic supply chain partner. Drive profitable growth, executive-level customer relationships, sector expansion, and cross-divisional collaboration while ensuring delivery of customer commitments and commercial objectives.

Responsibilities

• Develop and execute global customer growth strategies for multinational customers.
• Create and maintain customer development plans aligned with customer business objectives.
• Serve as the senior commercial relationship owner for key global accounts.
• Establish executive sponsorship and strategic dialogue with customer leadership.
• Deliver MNC volume growth and gross profit performance against budget targets.
• Identify, qualify, and convert new business opportunities across Air Freight, Ocean Freight, Customs, and integrated logistics solutions.
• Manage the global sales pipeline and support complex multi-country pursuits.
• Drive RFQ, RFI, and tender strategies to maximize win rates.
• Maintain strong relationships with global procurement, supply chain, logistics, and operations executives.
• Conduct regular business reviews and strategic planning sessions.
• Ensure service excellence and customer retention.
• Resolve escalated issues and coordinate resources globally to protect customer satisfaction.
• Lead and influence virtual teams across countries and regions.
• Coordinate activities with Product, Operations, Solutions Design, Finance, Implementation, and Regional Sales teams.
• Align DHL business units to deliver integrated customer solutions.
• Support organizational development, coaching, and performance management of account teams.
• Monitor industry trends, competitive activity, and customer supply chain challenges.
• Develop sector strategies and value propositions.
• Promote innovation and differentiated logistics solutions.
• Support investment decisions and network development opportunities relevant to customer needs.

Required Experience

• 10+ years in logistics, freight forwarding, supply chain, or global account management.
• Experience managing large multinational customers.
• Strong knowledge of Air Freight, Ocean Freight, Customs Brokerage, and supply chain solutions.
• Executive-level selling and negotiation skills.
• Experience leading cross-functional and virtual global teams.
• Strong financial and commercial acumen.

Benefits

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Pay

Pay Range: $105,682.50 - $140,910.00+ (Based on Experience)