Global Compliance Program Manager

About The Opportunity

Job Summary

The Global Compliance Program Manager drives efficient and timely execution of the ongoing global compliance workplan and related special projects. This position helps identify compliance priorities, offers practical and informed solutions, and supports creation and dissemination of best practices for compliance throughout the university worldwide. The role is on site at the Boston campus, reports to the Assistant Vice President for Compliance and is part of the Global Compliance Program team.

Responsibilities

• Manage triage, assignment, and case management of global hotline matters, special reviews, and investigations across the global network.
• Administer the university hotline, including system configurations, training and best practices, and data analytics/reporting.
• Lead data collection, analysis, and reporting on hotline matters.
• Cross-functional projects with key stakeholders, including Audit & Advisory Services, Human Resources, and Office of the General Counsel to coordinate (project manage), investigate, or review (quality check) various matters.
• Projects will vary and may include cross-functional work with other compliance team members on areas such as conflict of interest, dealing with government or general outreach, training, and communication about the compliance portfolio, as needed.

Requirements

• Bachelor's Degree or the equivalent and at least three years professional experience in compliance, human resources, internal audit, project management, regulatory, or a risk management function.
• Experience conducting case management, administering hotline programs, and coordinating incident management programs.
• Understanding of how to identify confidential and sensitive information and handle with tact and discretion.
• Strong analytical and problem solving skills, and experience researching and interpreting data.
• Ability to clearly present data to different audiences and for different purposes.
• Thorough data analysis skills, directly and through the use of AI, to identify trends, patterns and process/system issues.
• Ability to prioritize assignments to complete work in a timely manner when faced with competing requests and tight deadlines.
• Capable of exercising sound independent judgment with minimal direction and knows when to escalate issues or seek higher-level guidance.
• Strong interpersonal skills and the ability to communicate effectively in a highly collaborative cross-cultural environment with stakeholders that include leadership, faculty, administrators, staff, students, and third parties.
• Ability to establish, develop and maintain solid professional relationships, both within the university and across the broader compliance community.
• Strong acumen with Office365, SharePoint, Outlook, Teams, Copilot and Claude.
• Forward-thinking on the creative and responsible use of AI.
• Experience with reporting hotline or incident management tools.

Qualifications

• Bachelor's Degree or the equivalent and at least three years professional experience in compliance, human resources, internal audit, project management, regulatory, or a risk management function.
• Experience conducting case management, administering hotline programs, and coordinating incident management programs.
• Understanding of how to identify confidential and sensitive information and handle with tact and discretion.
• Strong analytical and problem solving skills, and experience researching and interpreting data.
• Ability to clearly present data to different audiences and for different purposes.
• Thorough data analysis skills, directly and through the use of AI, to identify trends, patterns and process/system issues.
• Ability to prioritize assignments to complete work in a timely manner when faced with competing requests and tight deadlines.
• Capable of exercising sound independent judgment with minimal direction and knows when to escalate issues or seek higher-level guidance.
• Strong interpersonal skills and the ability to communicate effectively in a highly collaborative cross-cultural environment with stakeholders that include leadership, faculty, administrators, staff, students, and third parties.
• Ability to establish, develop and maintain solid professional relationships, both within the university and across the broader compliance community.
• Strong acumen with Office365, SharePoint, Outlook, Teams, Copilot and Claude.
• Forward-thinking on the creative and responsible use of AI.
• Experience with reporting hotline or incident management tools.