Global Commodity Manager - Electrical Quality Management

Stellantis Mopar Service, Parts & Customer Care Organization is seeking a highly skilled, solutions-oriented Global Service Commodity Manager focused in Electrical to join the Technical Assistance & Field Support team at Mopar Headquarters in Auburn Hills, Michigan.

About the Role

The Global Commodity Manager - EE will manage a highly talented technical support team and execute deliverables aligned to Stellantis field issue resolution initiatives. This role involves leading the resolution of product-related field issues and ensuring the success of field action repairs. Strong leadership and technical proficiency are required to achieve cross-functional buy-in on repair direction and ensure repair effectiveness.

Responsibilities

• Champion the resolution of escalated product issues identified through field reporting, call center data trends, and Stellantis Technical Assistance Resource (STAR) Center Reporting.
• Daily interaction with Product Development, Quality, and Technical Safety and Regulatory Compliance (TSRC) at varying management levels to ensure successful field resolution of product issues.
• Serve as the primary internal escalation point for field actions, field support, service action time study, emerging, and non-serviceable issues.
• Act as the primary liaison to direct and support Product Development and Quality for appropriate and expedient repair methods and communication strategy.
• Maintain awareness of all field issues impacting North American aftersales.
• Maintain high-level technical knowledge of past, present, and future vehicles for all NA-sold vehicle brands.
• Project manage and lead initiatives to improve Fixed First Visit and Customer Service Index (CSI) and other service-related projects as delegated.
• Set, plan, prioritize, and manage multiple projects in a technical and business environment.
• Demonstrate an agile mindset, capable of quickly adapting to changing priorities and business needs.

Requirements

• Bachelor’s degree in Engineering, Quality-related discipline, Automotive Technologies, or a closely related field.
• Minimum 7 years of leadership experience with proven ability to develop effective working relationships with internal and external users/customers and stakeholders.
• Minimum 7 years of technical experience directly related to the design, quality, or repair of FCA vehicle propulsion systems and components.

Skills

• Strong supervisory, presentation, communication, and writing skills.
• Self-motivated with a commitment to team orientation.
• Ability to interact effectively with various management levels.
• Ability to multi-task and prioritize in a challenging and fast-paced work environment.
• Ability to deal effectively with a wide range of dealership personnel and field operations staff.
• Proficient in Microsoft Office - Excel, PowerPoint, Word.

Preferred Qualifications

• Engineering-level systems expertise.
• 5 years or more experience with Dealership &/or Field systems and processes.
• Existing, positive relationships within engineering and quality organizations.
• Microsoft Office - PowerBi and SharePoint.
• Vehicle CAN bus Diagnostics experience.

Benefits

• Comprehensive Health & Well-being Coverage: Medical, dental, vision, and prescription drug coverage from day one, plus an Employee Assistance Program (EAP) for confidential support.
• Family Building Benefit: Support for fertility and infertility treatments, adoption services, and gestational surrogacy.
• Generous Paid Time Off: 17+ paid holidays (including a year-end shut-down from December 24th through New Year’s Day), vacation, float & wellbeing days, sick time, and fully paid parental leave.
• Competitive Retirement Savings Plans: Employer match on 401k, Roth, and Catch-Up contributions, plus an employer contribution even if you don’t contribute.
• Income Protection & Insurance Options: Employer-provided and voluntary plans, including life insurance, group accident, and critical illness coverage.
• Company Vehicle Lease Program: Eligible employees and their immediate families can lease Stellantis vehicles with insurance, maintenance, and unlimited miles included, plus exclusive discounts on Stellantis products.
• Support for Growth and Giving Back:
  • Tuition reimbursement.
  • Student loan refinancing programs.
  • 18 paid volunteer hours each year.