Global Client Program PMO and Operations Lead

About the role

The Global Clients and Industries (GC&I) Program PMO and Operations Senior Manager will work directly with the Global Client Program Leader, Chief of Staff/Managing Director and Global Client Program team leads. You will bring a strategic mindset and structured approach to support critical priorities and operations that align with Global Growth and GC&I strategy and growth aspirations.

Responsibilities

• Drive the planning, program management and execution of priorities aligned to Global Client Program strategy
• Translate strategic priorities into structured workplans, governance mechanisms, and actionable deliverables that enable leadership alignment, execution and effective operations
• Manage strategic programs and projects, facilitate partnerships within the network across MFs/Geos to drive innovation and deliver integrated solutions
• Develop executive-level narratives, presentations, briefing materials, and decision support content for senior leadership engagements
• Manage end-to-end executive meeting processes, including agenda development, pre-reads, facilitation support, action tracking, and follow-up
• Monitor performance, impact, and outcomes of strategic initiatives, using insights and feedback to refine priorities and improve effectiveness
• Surface insights, leading practices and lessons learned from across the network to inform go-to-market improvements and speed-to-scale
• Serve as a trusted advisor to senior stakeholders by bringing structured problem solving, sound judgment, and clear communication to complex strategic issues
• Serve as a champion on the team's culture and experience

Qualifications

• Minimum of 8 years of relevant experience, including, but not limited to: Direct client service experience (strategy, operations, transformation, program/project management)/Consulting background. PMO leadership in a matrixed/global environment and within our Member Firm(s) with a fast-paced, results-oriented culture
• Exceptional understanding of Firm strategy, industry and sector growth priorities and firm operations
• Strong program/portfolio management capability (governance, cadence, risks/issues, dependencies, performance tracking)
• Bachelor's degree required; Master's degree preferred
• Demonstrated ability to cultivate trust among a variety of internal and external stakeholders, effectively managing expectations, and exercising influence to drive change
• Superior oral and written communication skills, ability to adjust communication style based on the audience, exceptional ability to prepare executive-ready materials that “tell-the-story” succinctly and logically, ability to flex the communication and messaging to the audience and context
• Strong project management and time management skills, strong attention to detail, ability to work independently under pressure, and manage multiple assignments
• High degree of endurance, responsiveness, and flexibility to work through multiple iterations of work and quickly adapt to constantly varying priorities and subject matter
• Exceptional understanding of how Deloitte and the network operate including account team and go-to-market priorities
• Solving complex challenges in a self-directed manner using structured thinking