Global Center of Excellence Lead

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes Role Purpose (which can be About the role). Then "What This Job Involves" is responsibilities. Then "Experience Requirements" includes experience, qualifications, skills, etc. There's no explicit Benefits, Pay, Schedule. So we should not include those sections. Also we need to avoid repeating job title. Use

for each section heading. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate (none seen). Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide how to structure content. Section About the role: Use the Role Purpose paragraph. Section Responsibilities: Use "What This Job Involves" content. It's a long paragraph with many bullet-like sentences. We could break into

  • items for each duty. The instruction: Use
    • for any list of duties/requirements/benefits. So we should convert the responsibilities into list items. However we must preserve all substantive information; we can split sentences into list items. Similarly for Experience Requirements: It includes experience, qualifications, skills, etc. Could break into sub-sections? But we only have headings for Requirements, Qualifications, Skills. The posting lumps them together. We could create separate sections: Requirements (experience), Qualifications (education/certifications), Skills (competencies). But we need to only include sections when posting has real specific content for it. The posting does have experience requirements, qualifications (degree, certifications), skills (data analysis, communication, etc.). So we can create three sections: Requirements, Qualifications, Skills. We need to decide what goes where. Experience Requirements paragraph includes: - Minimum 15 years of experience in corporate real estate, with proven expertise across IFM, Project Management, Transaction Management, Lease Administration, Occupancy Planning, and Finance Management in a global, multi-site environment. - Demonstrated leadership in managing Centers of Excellence or similar platforms, with a track record of driving organizational transformation, innovation, and continuous improvement. - Strong knowledge of governance models, quality management systems (e.g., ISO standards), and compliance frameworks, along with change management methodologies and process optimization relevant to real estate and facilities operations. - Demonstrated experience in health, safety, security, and environmental (HSSE) management within corporate real estate or facilities operations, including working knowledge of ISO 45001 and ISO 14001 standards, HSSE governance frameworks, and risk/compliance management in a global, multi-site environment. - Experience implementing and optimizing technology platforms for real estate management, including IWMS, analytics, and reporting tools. - Experience in global sourcing and vendor management, including contractor pre-qualification, compliance, and performance review using external platforms (e.g., Avetta, ISNetworld, Sedex). - Proven ability to influence senior executives, manage complex stakeholder ecosystems, and deliver strategic recommendations in a client-facing role. - Advanced skills in data analysis, cross-functional program coordination, performance management, and KPI development. - Excellent communication, presentation, and relationship management skills, with the ability to build trust and credibility across diverse teams and geographies. - Bachelor's degree in business, engineering, real estate, or a related field required; MBA or relevant master's degree preferred. - Certifications such as PMP, Six Sigma, or equivalent Lean strongly preferred. We can split: Requirements: the experience bullet points (first 8?). Qualifications: education and certifications. Skills: the advanced skills, communication, etc. However some overlap. Better: Requirements = experience bullets (first 7?). Qualifications = education and certifications. Skills = advanced skills, communication, presentation, relationship management, data analysis, etc. We need to ensure we don't lose any info. Let's extract: Experience bullets (requirements): 1. Minimum 15 years of experience in corporate real estate, with proven expertise across IFM, Project Management, Transaction Management, Lease Administration, Occupancy Planning, and Finance Management in a global, multi-site environment. 2. Demonstrated leadership in managing Centers of Excellence or similar platforms, with a track record of driving organizational transformation, innovation, and continuous improvement. 3. Strong knowledge of governance models, quality management systems (e.g., ISO standards), and compliance frameworks, along with change management methodologies and process optimization relevant to real estate and facilities operations. 4. Demonstrated experience in health, safety, security, and environmental (HSSE) management within corporate real estate or facilities operations, including working knowledge of ISO 45001 and ISO 14001 standards, HSSE governance frameworks, and risk/compliance management in a global, multi-site environment. 5. Experience implementing and optimizing technology platforms for real estate management, including IWMS, analytics, and reporting tools. 6. Experience in global sourcing and vendor management, including contractor pre-qualification, compliance, and performance review using external platforms (e.g., Avetta, ISNetworld, Sedex). 7. Proven ability to influence senior executives, manage complex stakeholder ecosystems, and deliver strategic recommendations in a client-facing role. Qualifications: - Bachelor's degree in business, engineering, real estate, or a related field required; MBA or relevant master's degree preferred. - Certifications such as PMP, Six Sigma, or equivalent Lean strongly preferred. Skills: - Advanced skills in data analysis, cross-functional program coordination, performance management, and KPI development. - Excellent communication, presentation, and relationship management skills, with the ability to build trust and credibility across diverse teams and geographies. We could also include "Advanced skills in data analysis..." as skill. Now responsibilities: Let's parse the "What This Job Involves" paragraph into list items. Paragraph: Lead the Global CoE platform, providing direction and oversight to service line leaders and subject matter experts across IFM, Project Management, Transaction Management, Lease Administration, Occupancy Planning, and Finance Management, as well as Critical Environments, HSSE, Technology, Compliance, Risk Management, Data, Engineering, and Operations Solutions. Drive organizational transformation and continuous improvement across all service lines and geographies, championing a culture of innovation, client focus, and operational excellence that positions JLL as a trusted partner and industry leader. Provide strategic oversight for technology deployment, performance management, and innovation initiatives, ensuring alignment with client objectives, the JLL Business Management System, and the OneJLL integrated delivery model. Develop, implement, and continuously improve standardized operating procedures, governance frameworks, and quality assurance programs to ensure consistent, compliant, and high-quality service delivery. Oversee integration of technology platforms (e.g., IWMS, analytics dashboards, incident management systems) to enable data-driven decision-making, real-time reporting, and operational efficiency. Sponsor and review performance metrics, KPIs, and SLAs, ensuring alignment with client objectives and driving accountability for results. Coordinate global sourcing and vendor management, leveraging centralized analyst teams and external platforms (e.g., Avetta, ISNetworld, Sedex) for contractor pre-qualification, compliance, and performance review. Manage cross-functional program coordination, including comprehensive change management initiatives, to ensure seamless integration of IFM, Project, Transaction, Lease Admin, Occupancy, and Finance functions. Directly manage a team of 9.5 direct reports across Innovation & Change, Performance, HSSE, Engineering, and Sourcing, providing leadership, coaching, and talent development. Act as the primary escalation point for complex operational issues, risk management, and compliance matters, coordinating with regional leads and service line directors. Represent the CoE in executive reviews, governance routines, and business meetings, providing strategic recommendations and insights to support client goals. Support talent development, training, and succession planning for CoE team members, ensuring a pipeline of skilled professionals and subject matter experts. Ensure compliance with JLL's HSSE Management System, ISO 45001 and ISO 14001 standards, and client-specific requirements. Foster cross-functional collaboration and knowledge sharing across regions and centralized support functions (knowledge management, administration, document review), driving adoption of best practices globally. Provides direct oversight of the HSSE function, ensuring compliance with JLL's HSSE Management System, ISO 45001, ISO 14001, and client-specific requirements. Embeds HSSE governance into CoE and account operating procedures and quality assurance programs. Sponsors HSSE performance metrics and KPIs alongside other service line indicators. Acts as an escalation point for HSSE risk and compliance matters, coordinating with regional leads. Supports talent development within the HSSE team and champions a safety-focused culture across the global account. Note there is some repetition (HSSE oversight appears multiple times). We should keep all but maybe deduplicate? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Removing duplicates could be considered summarizing away detail? It says remove duplicated lines. So we should remove duplicated lines. There are duplicated HSSE oversight lines. We need to detect duplicates and remove them. Let's identify duplicates: - "Ensure compliance with JLL's HSSE Management System, ISO 45001 and ISO 14001 standards, and client-specific requirements." - "Provides direct oversight of the HSSE function, ensuring compliance with JLL's HSSE Management System, ISO 45001, ISO 14001, and client-specific requirements." These are similar but not identical; one says "Ensure compliance..." the other "Provides direct oversight of the HSSE function, ensuring compliance...". They are not exact duplicates, but both convey HSSE compliance. Might be considered similar but not duplicate lines. The instruction: remove duplicated lines. Since they are not identical, we keep both. - "Embeds HSSE governance into CoE and account operating procedures and quality assurance programs." - "Sponsors HSSE performance metrics and KPIs alongside other service line indicators." - "Acts as an escalation point for HSSE risk and compliance matters, coordinating with regional leads." - "Supports talent development within the HSSE team and champions a safety-focused culture across the global account." These are distinct. Thus we keep all. Now we need to output HTML fragment only, no markdown fences. We'll produce:

      About the role

      Role Purpose: The Global Center of Excellence (CoE) Lead is responsible for driving operational excellence, innovation, and consistency across all service lines for a global technology client. This role ensures the seamless integration and optimization of IFM, Project Management, Transaction Management, Lease Administration, Occupancy Planning, and Finance Management, leveraging best practices, technology, and subject matter expertise to deliver superior client outcomes. The CoE Lead provides strategic oversight of technology, performance, and innovation initiatives, coordinates global sourcing and vendor management, and leads cross-functional programs and change management to ensure high-quality, scalable, and compliant service delivery across all regions. The CoE Lead acts as a strategic advisor to the client and internal stakeholders and reports directly to the Global Account Director.

      Responsibilities

      • Lead the Global CoE platform, providing direction and oversight to service line leaders and subject matter experts across IFM, Project Management, Transaction Management, Lease Administration, Occupancy Planning, and Finance Management, as well as Critical Environments, HSSE, Technology, Compliance, Risk Management, Data, Engineering, and Operations Solutions.
      • Drive organizational transformation and continuous improvement across all service lines and geographies, championing a culture of innovation, client focus, and operational excellence that positions JLL as a trusted partner and industry leader.
      • Provide strategic oversight for technology deployment, performance management, and innovation initiatives, ensuring alignment with client objectives, the JLL Business Management System, and the OneJLL integrated delivery model.
      • Develop, implement, and continuously improve standardized operating procedures, governance frameworks, and quality assurance programs to ensure consistent, compliant, and high-quality service delivery.
      • Oversee integration of technology platforms (e.g., IWMS, analytics dashboards, incident management systems)